You add Outlook to your Samsung email app. However, due to poor internet connection, the disabled sync option, etc. leads to syncing errors. Do you know how to resolve this problem? I am going to help you solve Samsung email not syncing with Outlook issue in multiple ways. But first, let’s learn the cause of the issue.

Table of Contents
  1. Reasons Your Samsung Email Is Not Syncing with Outlook
  2. Fix Synchronization Errors with Troubleshooting Ways
  3. Enable Sync Settings in Outlook
  4. Keep Outlook and Android OS Updated
  5. Remove & Re-add Outlook Account
  6. Clear Outlook & Samsung App Cache
  7. Turn Off Battery Optimization
  8. Check Outlook.com Mail Rules
  9. Confirm Background Data Permission
  10. How to Check Folder Mapping Settings?
  11. Check Mailbox Storage Space
  12. How to Prevent Syncing Issues from Occurring in Future?
  13. Conclusion

Reasons Your Samsung Email Is Not Syncing with Outlook

To resolve the syncing problem, you have to first learn the cause of the problem. Whenever you have issues with syncing, there are several factors that lead to the problem.

  • The most common reason is the poor internet connection. During Outlook syncing in Samsung email app, the internet is slow or breaks in between. So, make sure you connect to a strong connection before going through the process.
  • Sometimes, issues with the Outlook app can also be the reason behind the synchronization error.
  • Outdated Outlook and your mobile device can be the cause of the problem.
  • The credential or account details you have added are incorrect. Verify your details first and then enter it to the account.
  • You have enabled battery optimization restricting background sync. That restricts the synchronization problem.
  • The Outlook uses Microsoft account security restrictions, which block you from syncing to Samsung email app.

      • Fix Synchronization Errors with Troubleshooting Ways

      1. Check your internet connectivity from a web browser. If it takes time to load the page. Switch to another strong internet connection.
      2. Verify your password and email settings that you have added. Make sure that Outlook enables IMAP.
      3. Enable Auto sync on Samsung devices by following these steps.
      4. Open mobile settings and click Accounts and backup.
      5. Select Manage Accounts. Find and enable the Auto Sync data button. Hit Ok.

      Enable Sync Settings in Outlook

      Many users accidentally disable sync option from the settings. This is why they are facing this problem. Here are the steps to enable it.

      1. Open Outlook app and click on Profile button.
      2. Select Settings, then choose your affected account.
      3. Enable Sync Email, then refresh your mailbox.

      Keep Outlook and Android OS Updated

      Using outdated version creates issues in synchronization. So, make sure you properly update both your Outlook and Android phone to the latest version.

      1. Update your Outlook in Google Play Store.
      2. Install the latest Android updates.
      3. After upgrading, restart the Samsung phone.

      Remove & Re-add Outlook Account

      Removing and re-adding your account from the Samsung email app can resolve the problem. Below are the steps.

      1. Go to Outlook Settings and choose the account that you want to sync.
      2. Remove that account and restart the device.
      3. After that, add your Outlook account again and allow all the sync permissions.

      Clear Outlook & Samsung App Cache

      In your Samsung app, having too much app cache may prevent new emails from appearing. That’s why clearing the cache helps you resolve the problem. Don’t worry, it does not delete mailbox data.

      1. Go to the mobile settings and then Apps section.
      2. Find and select Outlook. Go to the Outlook Storage.
      3. From there, click on Clear Cache button and wait till it is removed completely.

      With the same steps, you can clear Samsung email cache.

      Turn Off Battery Optimization

      When you enable battery optimization, Samsung restricts background apps. So, the syncing may stop when the battery saver is on. Therefore, disable it temporarily when you are syncing your account. Here’s how to do it.

      1. Open mobile settings, then Battery and Device Care.
      2. Select Battery option and then Background Usage Limits.
      3. Select Never Sleeping Apps option with Outlook.

      Check Outlook.com Mail Rules

      If you have set rules to redirect incoming emails to delete items, Spam or other folders. Then verify these rules and disable them if you don’t need them.

      1. Log in to Outlook.com, then go to Settings.
      2. Select Mail option and Rules.
      3. Review all rules and set them for syncing your emails.

      Confirm Background Data Permission

      Many Samsung users involuntarily disable this option. This is why you face the syncing problem in Samsung. Here are the ways to enable it.

      1. In Settings, go to the Apps menu.
      2. Choose Outlook and then Mobile Data.
      3. Enable Background Data and Unrestricted Data Usage.

      How to Check Folder Mapping Settings?

      When you configure folders like Sent and Sent Items between Samsung email app and Outlook. The account does not sync because you are mapping different settings. Samsung syncs its account within the same folders. Here’s how you can fix it.

      1. Run Samsung email app and click on the Menu button (three horizontal lines).
      2. Open Settings by clicking the gear icon. Then, click the Outlook email account.
      3. Scroll down and select Folder Sync Settings or manage folders.
      4. Make sure that your main folders, Sent, Draft, and Trash, are mapped correctly to the server folders. And switch on the sync option.

      Check Mailbox Storage Space

      Before you sync your account, checking your mailbox storage space is very important. When the Outlook mailbox exceeds its limited storage, Microsoft instantly freezes your account from receiving or sending incoming email. This is why you are facing a syncing error. So, confirm your storage space from these steps.

      1. Open Outlook on Web and sign in to your account.
      2. Go to the Settings and select the General button.
      3. Click Storage, then you will see your progress bar for email storage and Microsoft storage.

      To free up the space, remove any duplicates and unwanted emails. Empty the trash bin, and clear your junk emails. After that, refresh your inbox and start syncing again.

      Here are the ways to resolve Samsung email not syncing with Outlook. These solutions fix the issue, but the problem can still arise again. So to avoid this, follow these preventive tips.

      How to Prevent Syncing Issues from Occurring in Future?
      • Always upgrade your Samsung mobile and Microsoft Outlook app to the latest versions to avoid any issues.
      • For automated folder mapping, use Microsoft Exchange ActiveSync rather than IMAP.
      • Enable Push so that your emails sync incrementally rather than in batches.
      • Keep your mailbox storage limit high enough so that you will not face any issues.
      • Whenever you are syncing in the background, always disable battery saver.
      • One important point before you sync your Outlook with Samsung is to create an IMAP backup of your emails. This is important as you may lose your data during the synchronization. To help you store your emails, SysTools Email Backup Software. This software easily exports your emails and helps you synchronize your data.
      Conclusion

      Samsung email not syncing with Outlook can be because of several reasons, which I have explained in this blog. If you follow the solutions, your issue will be resolved. However, it is also important to know the reasons for synchronization errors and discover the tips to protect you from this situation in the future.