How to Resolve “Outlook Crashes on Send/ Receive” Error in MS Outlook?

If your Outlook crashes on Send/Receive, you’re not alone. NUmerous users face sudden freezes or Outlook not responding whenever they try to send or receive emails. This issue can occur in both latest and earlier versions of MS Outlook due to unhealthy data files, faulty add-ins, or outdated configurations. In this detailed guide, you’ll learn why Outlook crashes during Send/Receive and how to fix it effectively using both manual methods and an advanced automated solution. Let’s eradicate this issue step by step.

“I have been using Outlook for the last two years. Recently, it keeps crashing frequently whenever I press Send or Receive button. Ever since I cannot send or receive any email messages. However, apart from this send/receive function, the other functions in MS Outlook works very well. I am really confused with this situation. Please suggest me a reliable solution to fix Outlook Crashes on Send/ Receive error.”

Are you also facing the same problem? Not able to find a reliable solution? Do not panic, you are landed on the correct page. Let us begin with why your Outlook keeps crashing on Send or Receive.

 

Reasons Why Outlook crashes during Send/ Receive

Before we dive into the fixes, let us first take a look at what causes Outlook to crash on Send/Receive command. The crash can occur due to one or more of the folowing reasons.

• Outlook crashes because of heavy mailboxes
• Outlook application has become outdated
• Conflict in any add-in installed with MS Outlook
• MS Outlook is being used by different processes
• Corrupt or damaged Outlook (.pst) data files
• Any sort of corruption in MS Office programs
• Antivirus software may conflict with MS Outlook
• Conflict with any other program with Outlook
• Corrupt user account and Configuration File

Manual Methods to Fix “Outlook Crashes on Send/ Receive”

• 1. Change Send/Receive Settings
• 2. off Antivirus Program Scanner
• 3. Corrupt Email on Mail Server
• 4. Recreate Your Outlook Account
• 5. Fix using Inbox Repair tool

These are 5 different manual techniques to overcome “Outlook crashes while send receive” issue. Let us further discuss them below.

1. Change Send/Receive Settings

In actual fact, Outlook send or receive function lies on send/receive settings that are stored in the SRS file. Therefore, when Outlook Crashes on Send/ Receive, you should consider whether a SRS file is corrupt or damaged in the first place. Hence, you need to reset the send and receive settings, which can be done easily. You have to locate a SRS file and rename it to the “old”. In Windows 7, copy the storage path to address bar in Windows Explorer:

C:\Users\%username%\AppData\Roaming\Microsoft\Outlook\

Then after renaming a file, you can attempt to send an email. If an error”outlook hangs on send receive” persists, move to the next method.

2. Turn off Antivirus Program Scanner

Along with this, antivirus scanner integration with MS Outlook is an essential factor. It ensures that the scanner is working in MS Outlook, you should disable right now.

• First, navigate to “Start Menu”, choose Outlook program and run it as admin
• In Microsoft Outlook, select “File” menu and then choose “Options”
• In the following screen, choose “Add-ins” tab and click on “Go” button
• Under the popup dialog box, you can find the virus scanner add-in. Select it and press “remove” button
• In the last step, click “OK” button to return back to Outlook.
• Once the specific add-in is disabled, you should try it again. If you find that it fails, resort to
  the next approach.

3. Corrupt Email on Mail Server

Many people would not notice this cause, namely, there exists a stuck compromised email on the mail server. In that case, the send or receive function will not work correctly. Thereby, you must require to log on to the web-based mailbox and then check whether same corrupt email message is stuck causing Outlook to hang on send/ receive. If so, delete that victim and launch MS Outlook to attempt the send/receive button again.

4. Recreate Your Outlook Account

There is no doubt that the corrupt profile has some malicious influence as a corrupt message on the mail server. Hence, you should verify if the corrupt Outlook profile is only the root. The fastest approach is to recreate Outlook profile. Let us have a look:

• Click on “Start Menu” and then choose “Control Panel”
• Now, select “Mail” applet and “Show Profiles” from the new dialog box.
• After that, in the subsequent window, click the “Add” button to create a profile.
• Eventually, you can set up the mail account as usual.
• After completing the above operations, try to choose send/ receive button again. If MS Outlook crashes occur as before, the most common issue is that the PST file is broken.

5. Fix using Inbox Repair tool

Fortunately, Outlook that comes loaded with an inbuilt utility named as an inbox repair tool or Scanpst.exe. If the main issue is PST file corruption, you can use this application to tackle it. You can search and locate it in Explorer. After running it, click on “Browse” button to choose the target PST file and go to “Start” button. Depending upon the size of PST file, it will take a few minutes. There are also situations when this Inbox Repair Software does not respond & generate an error message. Under such circumstance, you can make use of below alternative method

Bonus: An Expert-Suggested Alternative to Resolve Error “Outlook Crashes During Send & Receive”

If the above-described solutions are not able to fix Outlook Crashes on Send/ Receive, then users can take help of a trusted automated tool. Out of which, one such application is SysTools Outlook PST Repair Tool to repair data files in bulk without any hassle. This software allows recovering minor as well as major corruption issue in a data file.

Download Now Purchase Software

Frequently Asked Questions

Q. How to fix Outlook from crashing on send/receive error?

Here are 6 ways you can try out:

• 1. Change Send/Receive Settings
• 2. off Antivirus Program Scanner
• 3. Corrupt Email on Mail Server
• 4. Recreate Your Outlook Account
• 5. Fix using Inbox Repair tool
• 6. Use the automated solutions suggested by professionals

Q. Why does Outlook crash during Send/Receive?

Outlook crashes during Send/Receive due to corrupted PST files, outdated Outlook versions, faulty add-ins, antivirus interference, or large mailbox size. Regular maintenance and repairing data files often prevent these issues.

Final Thoughts

There are many Outlook users who are unable to send or receive emails due to Outlook crashes. Thus, it is necessary to know the actual cause behind the occurrence of this error. This will help a user to resolve “Outlook Crashes on Send/ receive” error completely. Therefore, in the above section, we have described some reasons behind the occurrence of this error along with manual solutions. Also, we have suggested a software by SysTools, which helps to repair corruption of Outlook data file without any hassle.