Launch the application. Choose the Admin User mode for multi-user operations.
Read the warning that the mode cannot be changed later and acknowledge it.
Tick the confirmation checkbox and click Continue.
Step by Step Procedure to Perform Mac G Suite Backup
Activate the tool using your Activation Code if prompted. Click the Help icon in the bottom-left corner for assistance and prerequisites specific to the current section.
(Optional: Adjust concurrent operations in the Settings tab).
Navigate to the Setup tab and ensure the Backup toggle is active. Select G Suite as the Source platform and Outlook as the Destination platform (this creates PST files).
In the Workload Selection section, check the boxes for the data types you want to backup: Email, Document, Contact, Calendar.
Optionally, enable and configure Date Filters for each selected workload to limit the backup to a specific date range. Use the calendar icons to pick dates.
After configuring workloads and filters, click the Next button (shown highlighted after configuration).
(Examples showing specific Date Filters applied:)
Email workload Date Filter enabled:
Document workload Date Filter enabled:
Contact workload Date Filter enabled:
Calendar workload Date Filter enabled (Next button highlighted):
Navigate to the Source tab. Enter your G Suite Admin Email, Service Account ID, and upload the Certificate File (P12).
Ensure all details are entered correctly.
Click the Validate button to verify the entered source credentials and permissions. After successful validation (indicated by green checks), click the Next button.
Navigate to the Destination tab. Click the folder icon in the Backup folder path field.
Use the file browser to select the folder where backup data will be saved. Click Open.
Optionally, configure PST file splitting. Click the File size dropdown menu.
Select the desired maximum size for each PST file (e.g., 40 GB).
This option helps manage large backups by splitting the output PST file into smaller, more manageable files based on the size limit you select.
Example 1: If your G Suite account data (emails, contacts, calendars) totals 55 GB and you select a 40 GB split size, the tool will create two PST files: one approximately 40 GB and a second one with the remaining 15 GB.
Example 2: If your data is 30 GB and you select 40 GB split size, you will get a single PST file of approximately 30 GB, as the data does not exceed the limit.
Example 3: For a very large backup of 200 GB with a 40 GB split size, the tool will create five separate PST files, each around 40 GB.
Click the Validate button on the Destination tab to ensure the selected path is writable. After successful validation, click the Next button.
Navigate to the Users tab. Choose a method to add users:
Method 1: Fetch Users
Click Fetch Users and then Continue on the prompt to automatically retrieve users from the validated G Suite source.
Wait for fetching to complete and click OK on the confirmation message.
Method 2: Import Users via Template
Click Download Template and Save the sample CSV file.
Locate the saved template file (e.g., in Downloads).
Open the template in a spreadsheet application to view the required format.
Edit the template file, adding the email addresses of the users you want to backup, and save it.
Click Import Users in the application.
Browse to your edited CSV file, select it, and click Open.
Confirm the upload by clicking Upload (if prompted, otherwise Open might suffice).
Click OK on the import completion message.
The list of added users appears. Use the checkboxes to select the specific users you want to include in this backup job.
With the desired users selected, click the Validate button to verify permissions for these specific accounts.
Click OK on the validation completion message.
Ensure the correct users are selected and validated. Navigate to the Backup tab (or use the button on the Users tab). Click the Start Backup button.
Review the license information and click Start to begin the backup process.
Click OK on the "Backup started successfully" confirmation message.
Monitor the backup progress using the status tabs:
Pending Tab:
In Progress Tab:
To stop the backup prematurely, click the Stop Backup button.
Confirm by clicking Yes.
Click OK on the stop confirmation message.
The status for the interrupted user will show as Stopped in the Completed tab.
Once the backup finishes (or is stopped), view the final status and statistics in the Completed tab.
Use the Re-Run Backup dropdown menu for follow-up actions:
Select Retry Failed Items and click Start to retry only failed items.
Select Re-Run Full Backup and click Start to run the entire backup again.
Select Delta Backup and click Start to back up only new items since the last run.
Click the Download Report dropdown menu.
To download the Backup Summary Report, select it and click Save.
View the saved summary CSV file.
Open the summary report to view backup statistics.
To download the Detailed Report, select it, choose the user(s), and click Download.
Confirm report generation by clicking Download again.
Save the detailed report (usually a ZIP file).
Locate the saved ZIP file.
Extract the ZIP file to access the detailed report folder.
View the individual CSV files within the folder for detailed logs.
Navigate to the main backup destination folder you selected (e.g., "G Suite Backup"). It contains sample mapping files and the user data folders.
Step by Step Procedure to Perform Mac G Suite Restore
Access the Help panel from the sidebar for guidance specific to the restore process.
In the Setup tab, click the Restore toggle. Select Outlook as the Source (for PST files) and G Suite as the Destination.
Select the Workloads to restore by checking the boxes for Email, Document, Contact, and Calendar.
Optionally, enable and set Date Filters for each selected workload using the date picker.
Once filters are set for all desired workloads, verify the configuration.
(Examples showing specific Date Filters applied:)
Email Date Filter:
Document Date Filter:
Contact Date Filter:
Calendar Date Filter (then click Next):
Navigate to the Source tab. Click the folder icon to select the Restore folder path.
Browse to and select the main parent folder containing your user backup sub-folders (e.g., "G Suite Backup"). Click Open.
After selecting the path, click the Validate button.
Once the source folder is validated successfully, click the Next button.
Navigate to the Destination tab. Enter the target G Suite Admin Email, Service Account ID, and upload the Certificate File (P12).
Click the Validate button to verify the destination credentials.
After successful validation, click the Next button.
Navigate to the Users tab. Use one of the following methods to add and map users for the restore process:
Method 1: Fetch Users
Click Fetch Users and then click Continue to automatically map users based on folder names in the source path.
Click OK on the fetching completion message.
Method 2: Import Users via Template
Click Download Template to get the sample CSV file.
Edit the template with your source-to-destination mappings. Then click Import Users.
Browse to your edited CSV, select it, and confirm the Upload.
Click OK on the import completion message.
The Users screen now displays the mapped accounts.
Use the checkboxes to select the users whose data you want to restore from the list.
Click the Validate button to confirm permissions for the selected source/destination user pairs.
Click OK on the validation completion message.
With users selected and validated, click the Start Restore button.
Review the license information and click Start to begin the restore.
Click OK on the "Restore process started successfully" message.
Monitor the restore progress using the status tabs:
Pending Tab:
In Progress Tab:
Completed Tab (showing final statistics):
After completion, use the dropdown menus for follow-up actions:
Click the Re-Run Restore dropdown for retry options:
Select Retry Failed Items and click Start.
Select Re-Run Full Restore and click Start.
Select Delta Restore and click Start.
Click the Download Report dropdown for reporting options:
To download the Restore Summary Report, select it and click Save.
Locate the saved summary CSV file.
Open the summary report to view statistics.
To download the Detailed Report, select it, choose user(s) in the dialog, and click Download.
Confirm report generation by clicking Download again.
Save the detailed report ZIP file.
Locate the ZIP file and use Archive Utility (or similar) to extract it.
View the extracted folder containing individual CSV log files.
