Most Common Office 365 Issues & Solutions – Top 3

It is a great time to discuss Office 365 problem as it again faced a worldwide outage.

Yes! You heard it right.

The most leading business productivity service Microsoft Office 365 experienced an outage issue on November 20, 2019. This problem affects most of the regions globally United States, Canada, Australia, Europe, New Zealand, and Japan and the applications including Teams, OneDrive, Outlook 365, SharePoint, Skype, and Yammer get offline.

Many users show their anger on the service disruption on twitter –

Afterward, Microsoft posted this from its twitter handle

“We’ve identified a problem that may be preventing customers from accessing the Microsoft 365 admin center and multiple services. We’re working to restoreaccess to the admin center, and we’ll provide moreinformation when we’ve isolated the root cause.”

Every cloud service has outages issues, so, must have
Plan B for when things go bad.

Around the globe, organizations embraced O365 for its flexibility, accessibility, predictable costs and other benefits. However, the switch from on-premise Microsoft applications to the cloud service leaves IT teams with less control but still liable.

Therefore, it is good to have a backup of your critical components on the local machine. So, whenever a firm faces O365 issues (Known or Unknown), they will not have worry about data loss. Also, a good backup copy always protects you from a catastrophic disaster such as an employee terminates from the company and to take revenge he/she permanently deletes the emails from O365 account. In such instance, if the organization has a backup copy of the data, then it is easy to restore the mails back into the account.

Now, the next question comes in mind is – Does Office 365 backup data?

Then No, there is no backup solution available. It is advised that do not waste time to execute some indirect way for the same instead use SysTools Software for Office 365 Backup. An ingenious solution to backup mails, contacts, calendars of Office 365 into PST file format and secure it. Besides this, one can easily backup mails in EML format. On top of data, backup of Office 365 shared mailbox is also possible by the software.

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Back to the topic, here we are going to illustrate some common Office 365 issues and solutions associated with it.

So, let’s begin!!

Top Office 365 Common Known Issues & Troubleshooting Solutions

In this subsequent section, we are going to address most common Office 365 issues along with its troubleshooting solutions. So, whenever a user face any of the issue, then he/she can easily resolve this.

Common Office 365 Known Issues

1. O365 Problem With Safari Browser
2. SharePoint & OneDrive Issue
3. Office 365 Installation Problem

Now, Let’s have a big picture of each issue in detail.

Problem 1: Office 365 Issues With Safari

People are getting problems while working with O365 in the Safari web browser. The Microsoft Teams creates a glitch to open in Safari.

Solution – This technical problem occurs due to the presence of Intelligent Tracking Prevention (ITP) in Safari browser. Due to which, Office 365 creates az problem to access in it, although, login.microsoftonline.com do not fall under the tracking domain. To use the Microsoft Teams with safari, go through the following steps.

1. Navigate to Preferences >> Privacy.
2. Afterward, deselect Prevent cross-site tracking setting
3. Move to ‘teams.microsoft.com’ in Safari.

Once you have done with the Microsoft Teams, then again follow the above process and check the Prevent cross-site tracking option as it may affect other websites during surfing.

Problem 2: Office 365 SharePoint & OneDrive Issue

The error OSE201 specifies that external sharing is disabled within the SharePoint & OneDrive. This problem starts blocking the collaboration and sharing of content with anyone outside your organization.

Solution: First of all, change the external sharing setting for your organizations. Go through the below steps to do this.

1. Go to SharePoint admin center.
2. Sign in to the account that has admin permissions.
3. Now, opt for Anyone or New and Existing guests for both SharePoint & OneDrive.

Problem 3: Office 365 ProPlus Installation / Activation Issue

Sometimes while setting up the Microsoft Office 365 ProPlus application, users face many problems regarding activation & installation. This issue restricts users to work with Office apps.

Solution: Whenever you face this installation problem, first, check the product information. Afterward, check the Subscription Product if you have set up the subscription version of ProPlus. If not, you will have to uninstall Office 365, and again install the Office 365 ProPlus from Office 365 portal.

However, many users face the Office 365 ProPlus Activation Issue. For this, it is must that at least once in 30 days the Office 365 ProPlus connect to the internet to remain activated. In case, if the application is not activated, then it undergoes into reduced functionality mode. And user will see the message of “Product Deactivated” when they try to open O365 ProPlus. To troubleshoot this message, select Sign in to reactivate the application.

Final Thoughts On Microsoft Office 365 Issues

Office 365 is one of the most prominent SaaS applications used worldwide. Due to its popularity, it is considered to be the gem of Microsoft. But, like every software, Office 365 also has some common problems. So, we have considered all these situations and come up with the troubleshooting steps in this article. Here, you will get the top 3 common Office 365 issues and solutions to it.