Trouble in Syncing G Suite with Outlook? Here are the Proven Solutions

Many people use Google Workspace Sync for Microsoft Outlook, but some of them have trouble with synchronization. There can be many reasons behind this. So, I will explain why G Suite is not syncing with Outlook and provide ways to resolve the issue.

A widely used productivity suite, Google Workspace offers a variety of tools, including Gmail, Google Contacts, Docs, and many more. Most professionals and businesses use the G Suite to integrate their work with the Google Cloud program.

On the other hand, many people use Microsoft Outlook to manage emails, contacts, and calendars. Integrated with Microsoft features, it is a popular application among professional users. Those who use both G Suite and Outlook try to sync their account for maximum advantage. However, sometimes people face a syncing issue for several reasons.

Important Note: Whenever you start syncing your G Suite account with Outlook or Office 365. The first step is to backup your Google Workspace data. This is because to protect your data from losing during the procedure.

Limitations of GSSMO

Before you go through the reasons and solutions, it is worth knowing the limitations of Google Workspace Sync for Microsoft Outlook.

• GWSMO only works on the Windows operating system. So, you can’t work on macOS, Android, or iOS.
• The program will lose connectivity if you use older Outlook versions (2010, 2013, and some 2016) with basic authentication. Therefore, you must have the upgraded version that use OAuth method, such as Microsoft 365, Outlook 2019, or retail Outlook 2016.
• By default, GSSMO limits to 1 GB local storage. Although you can increase the storage to unlimited. But the local PST file exceeding 50 GB may often degrade the performance.
• This software does not sync attachments larger than 20 MB.
• It will not link drafts that are saved in Outlook with the Gmail web app or other devices.
• GWSMO block sending executable files like .exe, .bat, .vbs, and certain email file types: .eml and .msg.
• You cannot sync public folders, S/MIME encryption, and Outlook’s native Out of Office (OOO) features.
• You cannot share the mailboxes’ folders because Gmail labels don’t have the necessary permission properties to map to Outlook.
• Your personal distribution lists in Outlook will not sync.
• Categories, follow-up flags, and rich formatting in Outlook contacts do not sync with Google.

These are the worth noting about what the GSSMO can or cannot do. Because the above drawbacks can also be the cause of syncing errors. Other than these, there are other reasons that I have mentioned below.

Why Google Workspace Sync is Not Working?

• Your G Suite account is not properly set up in Outlook, which can lead to syncing problems.
• To sync your Google Workspace in Outlook, you need IMAP. If the IMAP protocol is not enabled, then there will be no syncing.
• The Google Workspace Sync for Microsoft Outlook tool is used to connect your Outlook with G Suite. If this utility is outdated, corrupted, or not properly installed. It can cause a syncing issue.
• If you have enabled Two-Factor Authentication in your G Suite account. You did not properly verify your account. Google may block you from accessing your mailbox.
• Using an outdated Outlook version can cause you compatibility issues with Google Workspace.
• If the G Suite storage is full, then it can affect Outlook in syncing your emails. It can also happen when your Outlook size is full.
• Administrators can also restrict users from syncing their accounts in Outlook.

These can be other reasons why Google Workspace is not synchronized with Outlook. But above are common reasons for the issue. Now, there are many ways to resolve the problem, and I will mention them one by one.

Fix GSSMO Setup Problem

Google Workspace Sync for Microsoft Outlook, short form of GSSMO, is a free tool to sync your G Suite account with Outlook. It is a direct way to sync your Gmail emails, contacts, calendars, and other data with the Microsoft email program. But to move your data, you need to properly set up the software. If you are having a problem in synchronize, then check if there is an issue in GSSMO.

• If the synchronization fails for the first time, resync your data with these steps.
  1. Right-click the GSSMO icon in the Windows taskbar.
  2. Select View sync status and click on the Re-sync option next to the datatype you are having issues with.
  3. Click the Overwrite option to replace the local Outlook data with Google Workspace.
• Repair the GSSMO Profile: Sometimes, your GSSMO profile becomes corrupted and causes you syncing problems. Follow the steps to recreate the profile.
  1. Go to the Windows Control Panel and then Mail.
  2. Click on Show Profiles. Select the GSSMO profile and remove it.
  3. In the Home screen, click on the Start button and open the GSSMO program.
  4. Now, your data will resynchronize from your Google Workspace account, and then you can use it to sync with Outlook.

Check IMAP Settings to Fix G Suite Not Syncing with Outlook

Instead of GSSMO, you use IMAP to synchronize Google Workspace to Outlook, and it causes your problem. Check if the IMAP option is disabled or not. If it is not enabled, then you cannot configure your account.

1. Sign in to the Google Admin Console.
2. Click on the Apps and then the Google Workspace button.
3. Select Gmail button >> End User Access option.
4. Enable POP and IMAP access. Also, ensure the OAuth mail clients only button.

Update or Repair Outlook Profile

Sometimes, the issue of G Suite not syncing with Outlook is because of problems with Outlook, like using an outdated version, or your profile is corrupted. So, to resolve it, update Outlook to the new version. If the issue is with the corrupted profile, follow the instructions to repair the profile.

1. Run the Outlook application and go to the File option.
2. Click on the Account Settings, then again on the Account Settings button.
3. Choose your Outlook account from the Email tab.
4. Select the Repair button. Follow the instructions to repair and restart Outlook.

This method only fixes minor issues in your profile. If your profile is heavily corrupted, then it is better to create a new one. Here are the steps to create a new one.

1. If the Outlook application is still open, close it.
2. Go to the Control Panel and then the Mail option.
3. Click on Show profiles. Select the Add button.
4. Provide the new profile name. Add your email account to the new profile.
5. Outlook will automatically detect your settings. Then, click on Always use this profile to set the new profile as the default.
6. Lastly, restart your Outlook and check if it works or not.

Fix Admin Console Settings

After following all the above methods, the solution still does not fix. So there must be a problem with the settings of your G Suite. To fix it, below are the ways that you can use.

1. Check if GSSMO is enabled for users: Users are not able to sync their accounts with Outlook because the admin has disabled the GSSMO feature.
   • In your Google Admin Console, click on the Menu button.
   • Select the Apps option and then Google Workspace.
   • Choose the Gmail button. Press the End user access.
   • Click on the Google Workspace Sync option.
   • Now, verify whether the check box next to Enable Google Workspace Sync for Microsoft Outlook for my users is enabled or not.
2. Verify API: The sync process relies on API access that must be enabled. Check if it is enabled or not.
   • In the Admin Console, go to the Security option.
   • Select the Access and data control, then API controls.
   • Check if API access is enabled or not under the App access control button.
3. Check Third-Party App Access: Some organizations block third-party apps like Outlook for security reasons. That’s why you are not able to sync your account. Below are the steps to disable the third-party app access.
   • In the Admin Console, go to the Security section.
   • Click on the Access and data control and then the API controls option.
   • Choose the Manage Third-Party App Access.
   • Check that Google Workspace Sync is listed, and the access must be Trusted.

Here are the solutions to fix the problem of G Suite not syncing with Outlook. By properly following them, your issue will be immediately resolved. When it comes to connecting your Google professional account to Microsoft Outlook. The GSSMO is a free solution. But, as you can see, the manual method is very troublesome, especially for non-technical users. That’s why many experts use an alternative technique to sync their accounts.

Alternative Way to Sync G Suite Account with Outlook

Without using the Google manual tool, users can easily move their data from the G Suite to the Microsoft environment by using the SysTools G Suite to Office 365 Migration Tool. A professional tool as an alternative to syncing your account. This is a great software that only needs your working admin account details.

The developer of the software created a user-friendly interface so that it is easy to use and smoothly move their data without losing the original content. Available on Windows and Linux OS and does not need any third-party tool for the process. If you worry about losing your data during the synchronization process, try this method.

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Concluding Words

If you are having a problem syncing your Google Workspace account in Outlook. Then, here I have provided five ways to fix G Suite not syncing with Outlook. In this, I have also offered you an alternative solution to help you transfer your data.