Fixed G Suite Email Delivery Problem in 4 Steps

Imagine you have set up a new Google Workspace account and you are excited to use it. But it is short-lived once you realize that your account does not receive emails. This is a frustrating situation, and I am here to help you. In this blog, I will explain the reasons and the solutions for the Google Workspace not receiving emails issue.

Google Workspace provides youwith various services and apps, including Google Drive, Meet, Calendar, Gmail, etc. The Email System is one of the core services of G Suite, which includes Gmail. Google Workspace Gmail allows you to use custom domain email addresses, which are different from your personal Gmail account.

When the user sets up their Google Workspace with their domain. Your Google becomes the email hosting provider as you are now using its infrastructure and services to handle all emails for your domain. To properly work this, you have to configure Mail Exchange (MX) records in your Domain DNS settings to tell the internet where to deliver your emails. If the MX records are not configured correctly. Your emails may fail to reach your G Suite inbox.

Reasons Why G Suite Emails Are Not Working

Not connecting DNS settings properly is not the only reason why Google Workspace Gmail is not working. There are many other reasons, which I have mentioned below.

• After you have set up MX records, DNS propagation takes 24 to 48 hours. During this time, the emails do not reach your new account. So, wait till then to receive your emails.
• To add a domain to your Gmail, you have to verify the ownership of the domain. If yoy skipped or did not properly verify. This way, you can’t receive your emails.
• If a user account is inactive, suspended, or disabled. The email delivery will fail. So, check the status of the account.
• Administrators can set custom routing rules to control how emails are going to delivered. If these rules are misconfigured. It will block your messages.
• In some cases, domains have conflicting DNS records, like multiple MX records for different providers. This creates confusion for the mail server, and it can’t properly deliver your emails.

Step 1: Correctly Add MX Records

The main issue of why you can’t receive emails is the incorrect configuration of MX records. To properly sync the records, follow the steps below.

1. Go to the email hosting provider where you purchased the domain.
2. Navigate to the Domain DNS settings and find the MX records.
3. Remove the old or incorrect MX records. Now, add a new MX record, using the following values.
4. Leave Name/Host/Alias blank, use the default domain registrar’s value for TTL. Enter 1 in the Priority field, and smtp.google.com in the Value/Answer/Destination text field.
5. Save your MX Record and wait for the changes to take effect.

Step 2: Check Google Workspace Account or Domain Issue

If there is an issue in your Google Workspace account, then it could be the reason why you can’t receive G Suite emails. This can only be resolved if the verification of the account and domain is active. If it is not verified, then you can’t send or receive the amisl. Below are the steps to verify your domain.

1. Go to the Google Admin Console and then Domains.
2. Click on Manage Domains button and see if the status of the domain is verified.
3. If it says verification required, then follow the instructions to verify the domain and update the DNS records.

Not only this, but also check if your Google Workspace account is active or not. Also, see if your domain is pointing to the current host. For this, double-check the nameserver records. If there is an incorrect nameserver, then that means your MX records point to the wrong location. Correct it to resolve the issue.

Step 3: Find Messages of Specific Person

If you are missing incoming messages from a specific person. You can find them using Email Log Search. It is a Google tool to track and view the details about email messages that are sent and received to the organization’s accounts.

1. Sign in to the Google Admin Console using an administrator account.
2. Go to the Menu and then the Reporting option.
3. Select the Email Log Search option, and use the Custom search tab to search your emails.
4. After finding out the information, it will give you details on whether the email is rejected or delivered.

From this, you can find which message is rejected and lost. To get back the missing email, I have also provided ways.

Step 4: Fix Missing Messages in G Suite

1. Sometimes, Google mistakenly marks the messages as spam when they come from outside of your domain. So, check the spam folder to see if you get your message.
2. The emails that are sent to you may be blocked because Google may think that they may spread viruses. It can also include executable files or certain links.
3. In the organization, when people do not receive an email from a specific sender. Then, use this step to resolve it.

Here are the steps that you can use to resolve Google Workspace not receiving emails. They will definitely fix your issue, but you have to take a precautionary step before going through the steps.

Save Google Workspace Emails as a Precaution

Configuring your MX records is a complicated task. Because a minor mistake like configuring for another domain may lead to loss of your data. Therefore, many professionals recommend first backup your data before you go through the process.

To help you in this, I have SysTools Google Workspace Backup Tool, a professional software that can easily save entire G Suite account data without any issues. The tool is available for Windows OS, so you can easily install it and use it.

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To Be Concluded

In this article, I have provided four steps to resolve the issue of Google Workspace not receiving emails. In addition to that, I also explain a precautionary tip to help you keep your existing data secure while you fix the problem. Properly read the article to carefully solve your email not receiving in your G Suite.