If your Outlook crashes while printing HTML emails, you’re not alone in this. Numerous users frequently report their Outlook crashing when printing HTML email messages. Therefore, we have drafted this article for you to find the best solution to eradicate this issue. Here, we share both manual and automated solutions so you can choose whichever method best fits your requirements. Along with that, we also share reasons this crash happens in MS Outlook. So, read the entire article to tackle the issue properly.
Before we discuss anything, take a look at this user query shared by a fellow user facing the same issue.
“I have been facing a weird problem for last one month or so. Whenever I try to print certain emails, Outlook freezes and then crashes. Even after doing all the standard Outlook troubleshooting, I am unable to fix this. Has anyone else been facing the same trouble? Let me know how to fix Outlook crashes while printing HTML emails.”
Reasons Why Outlook Freezes While Printing HTML Emails Error
Before moving into the solution to this problem, it is essential to know its root cause. Different things can be responsible for crashing Outlook while printing emails. But according to the experts, the major cause of this error is OutlPrnt corruption.
Outlook 2016 users complain about getting this error more compared to users of other versions. If you get the email printed from right-to-left, then you can be sure that OutlPrnt is corrupted. But, in case of Outlook 2016 crashing problem while printing HTML emails, there is no scope to verify this. Anyway, we will proceed now to the techniques to resolve the problem.
How to Fix Outlook Crashes While Printing HTML Emails?
These are some common techniques users find useful to fix the above mentioned error. In the upcoming segments of this article, we will discuss all these methods in detail.
- Rename OutlPrnt File
- Delete OutlPrnt File
- Run Outlook in Safe Mode
- Foolproof Solution to Outlook Crashing Problem
Method 1: Rename OutlPrnt File
As corruption of OutlPrnt file is the main reason, renaming it can generate fruitful results.
1. Shut down MS Outlook properly.
2. Navigate to the OutlPrnt file location. (Make sure the “Show hidden folders” option is enabled on your system)
C:\Users\user_name\AppData\Roaming\Microsoft\Outlook\OutlPrnt.
3. Rename the OutlPrnt file. You can add a numeric character after the filename or make it like Outlprnt.old, Outlprnt.new, etc.
4. Restart Outlook. Check if the print command gives rise to the same error or not.
Method 2: Delete OutlPrnt File
If the problem persists even after renaming the file, the next method will require users to delete the OutlPrnt file. With the following steps, users can remove this file from their system.
1. Close Outlook.
2. Press Win + R keys together. When the Run window is open, type: %appdata%\Microsoft\outlook there. Now, it will take you directly to the location of OutlPrnt file on your computer.
3. Select the file and completely delete it.
4. Run Outlook again and “Outlook Crashes while printing HTML emails” problem should go away.
Method 3: Run Outlook in Safe Mode
If users are still getting the same issue, they can try running Outlook in safe mode. Moreover, if your Outlook could not start last time, safe mode could help you. This mode disables all add-ins. If this problem is occurring due to some add-in conflict, this method should solve it. To launch Outlook in safe mode, users have to:
1. Press Win + R to open Windows OS Run dialog box.
2. In the box, type: Outlook.exe /safe.
3. Press Enter to open Outlook in Safe Mode.
4. Try printing an HTML email to check if Outlook still crashes.
However, Outlook crashes on startup even in safe mode, therefore, we would highly recommend you check out the following solution for a hassle-free experience.
Method 4: Foolproof Solution to Outlook Crashing Problem
When all the previous methods fail, users have only one option left which is to eradicate corruption in their MS Outlook file. And to do this, countless experts only recommend SysTools Outlook PST Repair Software. It is the best in business when it comes to repairing the corrupt PST file without ScanPST, making it an expert favorite. Download the software and start it right away.
- Launch the program and click on Add File.
- Add PST file and select Advance Scan.
- All the corruption will be removed and previewed.
- Choose the HTML option from the Export Option.
- At last click on the Export button to complete the task.
Note: Some users may want to use scanpst.exe. Since this free utility can only handle minor corruption issues on Outlook, we do not recommend it to the readers.
What is OutlPrnt File and Location of OutlPrnt File
OutlPrnt file is one of the Outlook files that contains settings related to printing style of Outlook application. This file is located in a hidden folder on the local system. However, users can access its location directly by pasting the given path.
• In Windows Vista or Windows 7 and above versions:
C:\Users\user_name\AppData\Roaming\Microsoft\Outlook
• In Windows XP
C:\Documents and Settings\username\Application Data\Microsoft\Outlook
Other Error Messages that Appear before Outlook Crashes while Printing HTML Emails
There are some related error messages that pop up on your screen before Outlook crashes due to printing error:
- Print Pictures Error
- Problem with the selected printer
- Printer is unavailable
- Improper printing of emails
- Printer is not ready
- Header information not included in print
For Mac OS Users
If you are getting any issue with Mac Outlook like corruption, recovery of deleted data from Mac Outlook, then you can try the Mac version of the same tool that is known as Mac Outlook Recovery Tool
Wrapping Up The Discussion
Printing emails directly from the interface is one of the most convenient features of Outlook, and when it stops working, it can significantly halt your workflow. In this blog, we discusses how this issue is almost always caused by Add-In conflicts or OutlPrnt file corruption, both of which can be resolved by using the methods mentioned above. However, if the manual solutions don’t work out for you, we have also shared an excellent Outlook PST Recovery Software to help you out in a smooth and hassle-free manner.
It is worth noting that while troubleshooting methods like resetting Outlook settings or deleting the OutlPrnt file are genrally safe, users occasionally end up losing important emails or folders in the process due to numerous factors involved. If that happens to you, SysTools Outlook Deleted Items Recovery Tool can help you out in a few simple clicks, so a printing mistake doesn’t turn into a big data headache.
Simply put, with the right approach at hand, you resolve the “Outlook crashes while printing HTML emails” issue quickly and safely.
