Refund Policy

Definition

1. Authorized Re-Seller

Authorized Reseller are Individual/Business who have agreement with SysTools Software to resell the product/software of SysTools Software. The agreement is done through email. The list of authorized re-seller are listed on our website www.systoolsgroup.com. The list is updated on monthly basis.

1. Client

A client who purchase SysTools Software product/software through online or through SysTools Software authorized resellers (as defined in 1.1).

1. Mail for Activation or Mail for download

The email sent by SysTools Software or on behalf of   
SysTools Software by authorized reseller or payment gateway on purchase of the product/software online. The email contains the link to the full version of product/software and credentials (if required) for activating the product/software. 

Guidelines For Refund

1. The client as defined in Section 1.1 has the right to request for refund for the SysTools Software product/software for the 30 days from the date of purchase.
2. The purchase should be done either directly through SysTools Software or through authorized re-seller of SysTools Software.
3.  SysTools Software is not responsible for any one of the following
1. Any lost or misdirected email.
2.  Delays in downloading or any communication delays.
3. Delay due to any unforeseen uncontrolled factor.
4. Mail being marked as SPAM by the email client application of the client or by the mail server being used by the client.
5. Mail for download or activation is bounced by the sender or receiver mail server due to any reason.
4. Refund will be made only if one of the below conditions hold true
1. If the Client was able to perform the operation as stated with demo version but the functionality was not there in the Full Version.
2. If the SysTools Support Team fails to help the client resolves the issue stated in Section 2.4(a).
5. SysTools Software is not responsible for miss-interpretation by client of material published as part of promoting the product/software by SysTools Software. In such case the responsibility lies with client to get the right interpretation from the SysTools Software support staff.
6.  Refund will only be done when signed “Letter of Destruction” in form of email  is received by the client.  SysTools Software should receive the email on sales@systoolsgroup.com within 30 days of the date of purchase of the SysTools Software product/software.
7. Letter Of Destruction implies that client provides in written that the product/software bought from SysTools Software will be destroyed from all machines where it have been installed and also allow authorized person from SysTools Software to do physical inspection of all the machines where it was installed to ensure destruction is done properly. The inspection can happen anytime within 1 year of the date of purchase of product/software from SysTools Software.  The inspection can happen without prior notice to the client. Any evidence of the refund product/software will entitled to legal proceedings.
8. From the date of receiving the “Letter of Destruction” from the client, the refund will be processed within 15 days. Any delay than 15 days will be notified to the client through email from SysTools Software.