How to Fix Can’t Access BigPond Emails in Web Browser?

Trying to log in to BigPond Webmail, but unable to do so? Don’t worry, I am going to help you by providing ways to fix can’t access BigPond email. Here, I will share simple fixes and steps to secure your Telstra BigPond mailbox.

Overview of BigPond Webmail

Commonly known as Telstra Mail, BigPond email is a popular email service in Australia. Integrated with Telstra services, many individuals, families, and business uses this email program. For the Australians, this is a nice platform for everyday communication, managing personal messages, and handling work-related tasks.

However, issues like can’t access BigPond email account a pretty common with Telstra users. Those who rely on BigPond for their daily communication. This is a huge problem, but you don’t need to worry; I am going to help you resolve the problem by providing several solutions.

Why You Are Unable to Access BigPond Emails?

The reasons this problem occurs are several, which I have mentioned below.

• The common factors are providing an incorrect username or password when you are signing in to your account.
• Your password has expired, or it has been reset, which is why you are unable to log in to Telstra Mail.
• Your account is temporarily suspended because of inactivity or security reasons. That’s why you can’t access your account.
• Issues like cache, cookies, or an outdated web browser can cause you login problems.
• There can be issues at the end of Telstra, such as the server being down. This is why you are facing this problem.
• When you are accessing the BigPond emails, a weak or unstable internet connection causes the loading problem.

Hence, there is not one particular reason; there are many factors that cause the issue of BigPond emails not loading. That is why I am going to explain different ways to resolve the problem. So, properly follow them.

Tips Before Fixing the Issues

Before you dive into the solutions to fix the problem. There are some tips provided by our experts that can help you resolve your problem.

1. First, ensure that the internet connection you are using is stable and high-bandwidth.
2. Check that your email address and password are correct.
3. Try to log in to BigPond email in a different browser, device, or mobile app to see if the problem is with your browser or within the account.
4. Go to the Telstra service status page to check if there is a server outage.
5. Simply restart your device to clear out any temporary glitches.

These points can resolve the problem can’t access BigPond emails if there is any minor issue. But the problem is still there. Follow the detailed methods that are mentioned below.

Reset BigPond Password

The most common reason why you cannot access your BigPond account is that you are using the incorrect password. If you forget your password, then change it through the Telstra programs. Below are the steps that you must follow.

1. Go to the Telstra My Account login page.
2. Click on the Forgotten your password? button below the password text field.
3. Type the BigPond email address and follow the instructions to verify your email account.
4. Now, create a new strong password, confirm it.
5. After creating a new password, try to log in to your account.

Once you have created a new password, update it in other email applications to avoid any sync issues.

Recover Suspended Account

Telstra sometimes temporarily blocks your account if there is any suspicious activity found, like unauthorized access or inactivity for a long time. So, to recover your account, follow these steps.

1. First, go to the Telstra My Account login page.
2. If you see a message about your account being locked or suspended. Click on the Unlock my account or follow the provided link.
3. Verify your identity by providing your registered mobile number, alternate email, or account details.
4. Now, follow the instructions to re-activate your account.
5. After unlocking your account, update your credentials.

If the above method doesn’t work, then your account is blocked due to a security compromise. Contact the Telstra support team to unblock your account. After accessing the BigPond emails, turn on the two-step verification and provide updated recovery information to avoid any future suspensions.

Clear Web Browser Cache & Cookies

If you can’t access BigPond emails from the browser. Then that means that the problem is because of corrupted cache or cookies. These temporary files sometimes create conflicts with your updated login pages or email sessions. So, it is important to clear them regularly.

1. First of all, open your browser where you access your BigPond emails.
2. Go to the settings page of your browser and select delete browsing data option.
3. Choose Cookies and other site data and Cached images and files option.
4. If you want to delete the cache for a particular time period, click the time range option. Select All time for complete cleanup.
5. Hit the Clear data option. After that, close the browser and restart it.

Try to log in to the BigPond email account to see if you can access your account or not. If you are not able to clear the cache. Try to sign in Incognito or Private Mode. So, these are the ways that can resolve the problem of not being able to access BigPond emails. However, this is not the end. As you have resolved the issues, however, you may find this problem happening again. So, to avoid that and access your data. Try this expert solution.

Secure BigPond Emails for Easy Access

This is a common problem faced by many users. This is very difficult for users when they want to see something important urgently. Therefore, all the experts advise keeping a backup of your emails. Systools IMAP Backup Tool will help you in this situation, where you can store your important Telstra BigPond emails on your local computer. This way, you can easily access your data without logging the data. Also, you can use it to save your BigPond emails to Outlook PST file.

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Final Words

Many professionals faced this same problem many times. So, here I have provided you with several methods that can resolve the issues. In this, I have explained to you the quick fixes to fix the minor problems. But if it does not work, then contacting Telstra support is the only solution. In addition to that, I have also explained to you a preventive method, which is backup tool that you can use to secure your BigPond emails.