What to Do When Office 365 Export Application Cannot be Started? Quick Fixes

Written By Mohit Jha
Anuraag Singh
Approved By Anuraag Singh
Published On August 1st, 2023
Reading Time 5 Minutes Reading

Microsoft 365 (formerly known as Office 365) is a popular business productivity suite, that provides various SaaS (software as a service) services for both personal and business users. It also stores a large number of files, emails, calendars, events, contacts, applications, etc. But, storing crucial information in the cloud may increase the chances of data loss and leakage of personal data on the web. So, users want to save their Office 365 data in the PST format. Generally, it is done by using the inbuilt feature of Office 365 i.e. eDiscovery PST Export tool. But, sometimes users notice some errors such as Office 365 Export application cannot be started. In such a case, it is very difficult to perform the same operation. Let’s understand this problem with the help of a user’s query.

export tool issues

“I am using Office 365 application and I need to save all mailbox data into PST. So, I tried to open the inbuilt eDiscovery Export Tool of Office 365, but I found an error message that the eDiscovery PST Export tool cannot be started. Can you please suggest me the best solution to export exchnage Online data to local format without using eDiscovery PST Export tool. Your helpful suggestions will be appreciated.”

Quick Fixes for eDiscovery Export Tool Application Cannot be Started Using 5 Steps

  • Step 1. Download, Install & Launch on PC.
  • Step 2. Choose Desired Items & Apply Filter.
  • Step 3. Login with Admin Credentials & Validate.
  • Step 4. Set Destination Location & PST Size.
  • Step 5. Choose User & Click on Export.

There are multiple users who have faced the same problem like this. Thus, in this section, an automatic solution is mentioned which is used to migrate Office 365 mailboxes to PST file format when the eDiscovery PST Export tool not working or does not start properly.

Why Office 365 Export Application Cannot be Started?

There are many things that can be a reason for issues created in working with the eDiscovery PST Export tool. If one or more of the following conditions are true, then the eDiscovery PST Export tool cannot be started:

  • If you are using Internet Explorer 9.0 or its above version and you have not installed the Microsoft .NET Framework 4.5 or later.
  • If you are using an outgoing proxy server and the connection times out.
  • You do not have the Click Once browser extension installed and you are using a third-party browser.
  • If the local intranet zone settings are not set up correctly in the Internet Explorer browser.

Alternate Fix For eDiscovery PST Export Tool Stops Working

There are many scenarios where Office 365 Export application cannot be started, or it does not work, hangs, opens slowly, or fails to perform the migration. In this case, users need to take help from professional software. One of the best tools that are available in the online market is SysTools Office 365 Export Tool. This utility will help users to export Office 365 online mailbox to PST files without using the eDiscovery export application. It also allows migrating selective data from Office 365 mailboxes to Outlook PST format without any data loss. The tool provides an option to apply a date filter and gives multiple naming conventions. Moreover, this software is compatible with all versions of Microsoft Windows like Windows 10, 8.1, 8, 7, etc.

Simple Steps to Fix eDiscovery Export Tool Application Cannot be Started

Users can export bulk data using an admin account for migration or perform the Office 365 to PST conversion. First of all, download, and install the application.

Step 1. To get started, first, download, install, and launch the software on your computer.

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Step 2. Choose “Office 365” as the source platform and select “Outlook” as the destination platform.

Step 3. With our user-friendly interface, easily select the specific mailbox items you want to export from the provided list. You can also apply date filters to export selective data based on a specific date range.

Step 4. Next, securely login to the software using your Office 365 admin credentials to authenticate the platform. Click the “Validate” button to ensure that the required permissions are granted.

Step 5. Set the destination path to save the resultant PST files on your computer. Additionally, you have the option to choose the appropriate PST file size.

Step 6. Now, it’s time to add users. You can do this using any of the following methods:

  • Fetch Users – Automatically retrieve users from the Source domain.
  • Import Users – Upload users through a CSV file.
  • Download Template – Obtain a sample CSV template to create your user list.

Step 7. After adding the users, select the ones whose data you want to export, and then simply click the “Start Export Process” button to begin the export.

Final Words

Office 365 has an in-built eDiscovery export tool, which is used to migrate Office 365 data to PST format. But, sometimes users face an error “Office 365 Export application cannot be started” when they try to start converting Office 365 mailboxes to PST. In order to resolve this problem, users need to opt for a reliable tool as mentioned above. Hence, people are advised to take help from this convenient automated software without facing any hurdles.