Shaw Webmail Won’t Load – Here’s How to Fix It?

  Mohit Kumar Jha
Written By Mohit Kumar Jha
Anuraag Singh
Approved By Anuraag Singh
Modified On September 2nd, 2025
Reading Time 6 Min Read

Working on an important task in Shaw Webmail, but it suddenly stopped working. Why did this happen, and how can you fix the Shaw Webmail now working problem? All will be explained in this article. So, stay tuned.

Developed by Shaw Communications, Shaw Webmail is a popular email service in Canada. Basically, it works the same as any other email client, like sending, receiving, and managing emails through a web-based interface. Shaw webmail is used for personal as well as business communication, which provides several features like contact management, spam filtering, and calendar integration. Therefore, it is a nice email service that you can easily access in any web browser.

  • However, like any other email platform, it also experiences some issues, like.
  • Inability to log in due to a server or password issue.
  • Slow loading or unresponsive webmail interface.
  • Emails are not syncing properly across devices.
  • Missing or delayed messages in the inbox.
  • Error messages when trying to send or receive emails.

But don’t worry, these problems are temporary and can be easily resolved. But, before that, let’s see the reasons for the problem.

What are Causes of Shaw Email not being Active?

  • A weak or unstable internet connection makes it difficult to load the Shaw webmail properly.
  • Outdated browsers, temporary cache/cookies, etc., block the Shaw email from functioning.
  • When logging in to the account, you use an incorrect password or misspell it. That’s why the login failed.
  • The Shaw server is temporarily down because of maintenance or outages.
  • The full Shaw mailbox is restricted from getting new emails.
  • If any suspicious activity is found in your account. This will block your account from accessing.
  • Third-party antivirus or firewalls can also restrict the Shaw webmail from connecting to the internet.

These are the common reasons why the Shaw webmail is not working, and to fix it, use the troubleshooting methods mentioned below.

Check your Internet Network

When it comes to working in Webmail, a high-speed, stable internet connection is required. Because Shaw is accessible online, an unstable internet network makes it difficult to work with. So, switch to a good internet channel.

Clear Cache and Cookies from Browser

Without the knowledge of users, cache and cookies are accumulated in the browser. As a result, web applications like Shaw email couldn’t able to work properly. So, it is important to clear these caches to make your account work. Here’s how you can do it.

  1. Go to your browser where you mostly access your Shaw Webmail.
  2. Navigate to their settings and select Delete browsing data.
  3. Select the Cache and Cookies option and then hit the Delete data option.

Reset Shaw Email Password

Sometimes a wrong password can make it impossible to access your Shaw webmail. If you forgot your password, reset it by following these steps.

  1. In the sign-in page of Shaw webmail, click on the Forget password under the password text field.
  2. Provide your valid Shaw email address to confirm your account.
  3. After the confirmation, enter a new password.
  4. Confirm it and set the new password.

After that, enter this new password to access your account once again.

Disable Antivirus/Firewall Temporarily

The problem that Shaw webmail is not working can also be caused by a third-party antivirus or firewall. So, when you are accessing your emails, block them for some time. Below are the proper steps of the article.

For Antivirus

  1. First, select your anti-virus software.
  2. After that, right-click the antivirus and choose Disable, Pause protection, or Turn off shield.
  3. Choose the duration, then and after the problem is solved, re-enable the protection.

For Firewall

  1. Go to the control panel of the device.
  2. Click on System and Security. Select the Windows Defender Firewall.
  3. Choose to Turn Windows Defender Firewall off.
  4. Once you have completed the work in Shaw webmail, remember to switch on the firewall.

Update Security Settings

In some cases, due to strict or outdated security settings. Your Shaw Webmail failed to upload. So, check the security and update it to resolve the problem. To do that, update the browser security settings.

  1. Go to the settings and then the Privacy and Security option.
  2. Now, clear browsing data. From the Permissions section, allow cookies and pop-ups for Shaw Webmail.
  3. Set the standard protection. After that, restart Chrome.

Along with this, make sure you have access to HTTPS and keep your account protected. To secure your Shaw Webmail account, it is important to save your data. Here’s how you can do it.

Note: If nothing works, contact to the Shaw support team. ALso, check to the Shaw service status from their official site to see if there is any service outages.

How to Secure Shaw Webmail?

Whenever you are dealing with this type of problem, many of you may think about your Shaw data. Although your emails will be safe when Shaw Webmail is not working. But if you want to access your data or protect it from any other issues. It is best to backup. For this, you can use SysTools IMAP Backup Software. It is a professional software to make it easier to save your Shaw emails. Many experts use this tool to export their data without any issues. With the help of this software, you can make your Shaw emails offline and secure your data. Other than that, there are other preventive measures that you should use.

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Steps to Prevent Shaw Webmail Won’t Load

You can use the above methods to resolve the issue, but there is a chance that this problem will recur. So, saving your data is important so that you can easily access your data. But not only this, you must also take certain steps, such as.

  • Update your browser regularly because you may face issues using an outdated web browser.
  • Use stable internet connectivity and also avoid public or unsecured Wi-Fi when checking email.
  • If you are using Shaw emails on your phone. Keep your device updated.
  • Make sure you enter the correct IMAP and SMTP settings.
  • Track the Shaw Service status for any suspected outages.
  • Regularly backup your emails.
  • If there is an error in the webmail, contact Shaw support immediately.

Conclusion

Many users may face the problem of Shaw webmail not working. In this article, I have explained all the ways to resolve them. Properly follow them and use them carefully. After that, backup and follow the preventive steps to prevent this issue from happening in the future.

  author

By Mohit Kumar Jha

Mohit is a Microsoft Certified expert for all things Microsoft. He brings a unique perspective gained from nearly a decade of active participation in various IT forums, blogs, and social media. Known in admin circles as the go-to guru for solving user queries in the domain of cloud migration, data backup, and digital forensics. The secret to his core expertise lies in solving problems practically. Through this hands-on experience, he has acquired knowledge in diverse domains like Microsoft 365 Cloud, On-Premise Exchange Server, AD, and Entra ID.