Know How to Fix Outlook Error Code 0x800ccc0e

Raj Kumar ~ Modified: September 6th, 2022 ~ Outlook ~ 6 Minutes Reading

Are you searching for the solution to fix IMAP error 0x800ccc0e outlook 2003, 2007, 2010? If yes then go through this blog & get the best solution to resolve this error message. But, before knowing the solution let’s now more about the Outlook error code 0x800ccc0e. This error message generally occurs when the Simple Mail Transfer Protocol (SMTP) server is unable to send or receive emails while using one of the Microsoft Outlook programs configured with an IMAP account. And once you try to send emails, then you will face an Outlook emails error code.

Error Message will be displayed as follows:

“Checking for the new mail in subscribed folders on your’ reported the error (0x800CCC0E): ‘Microsoft is not able to download the folder (null) for account [email protected] from the IMAP mail Server. Error: Unable to connect to the Mail Server. If continue receiving the same error message, contact Server administrator or Internet Service Provider (ISP)'”.

Error Code

Methods to Fix Microsoft Outlook IMAP Error 0x800ccc0e

There are multiple solutions to resolve error (0x800ccc0e) on windows 10 OS. Some of them are given below:

Fix Outlook error code 0x800ccc0e by Checking the server connectivity from settings

This error 0x800ccc0e in Outlook 2003 may encounter when the MS Outlook is unable to authenticate the outgoing server (SMTP). Now follow these simple steps & fix the 0x800ccc0e error in Outlook.

  1. Firstly, open your Microsoft Outlook.
  2. Then, click on Open File > Tools > Account Settings.
  3. After that in the Account Settings tab, click the Email option.
  4. Choose your outlook email account from the given list.
  5. The new window will open with your Email account.
  6. Search the “More Setting” button and click on it
  7. After that open Outgoing Server window.
  8. Now, the user should check the box i.e. “My outgoing server (SMTP) requires the authentication”.

Outgoing Server

  1. Hit the OK button to confirm the changes
  2. Now, wait until the process gets completed
  3. Wait until the process is completed
  4. Restart Outlook and check whether Outlook Error Code 0x800ccc0e appears again or not, then try the next solution.

Change SMTP Port Number to Resolve Microsoft Outlook IMAP Error 0x800ccc0e

This Outlook Error Code 0x800ccc0e may occur due to the mismatch of outgoing server SMTP port. In this solution, the user has to check the outgoing server port number and make it either 25 or 587. Now, to change the SMTP port number & resolve the error follow these useful steps:

  1. Open the Microsoft Outlook & click on the Tools from the menu bar
  2. After that click on Account Setting.
  3. Now, click on the E-mail tab & click on the Email Account.
  4. The user will be prompted by Change E-mail Account pop-up window. Click on the More Setting tab.
  5. After completing the above step, the Internet E-mail Setting pop-up window get appears. Click on the Advanced tab from the menu bar.

  1. Now, locate Outgoing Server (SMTP) and make the server port number as 587.
  2. After that click on the OK button

Now, after following the above steps to change the port number, the user should try to send the emails. If he/she is not getting the Outlook error code 0x800ccc0e that means the error is resolved. If users still find the error then they can use below methods also to fix the issue.

Disable the Installed Antivirus Program

Another root cause behind the 0x800ccc0e error in Outlook 2003 is because of the installation of the antivirus on the computer. Basically, these anti-viruses are installed for the security purpose but at times these antiviruses prevent the user from connecting to their email account. Therefore, users should disable all the anti-viruses, email spammers & other email scanning software until they start accessing the emails.

Clear all the Messages Stuck in Outbox

Another solution to fix Outlook error code 0x800ccc0e on Windows 10 OS is by cleaning all the messages which are stuck in Outbox. For that follow these simple steps:

  1. Under the Send/Receive tab choose Work Offline mode
  2. Now, select the Outbox folder, & move the messages to the Draft folder or Delete the message stored in the Outbox folder

Root Causes Behind the IMAP Error Code 0x800ccc0e

The main root cause behind this error message is the inappropriate port number.

In Outlook 2002 and 2003, a single checkbox is available for enabling encryption for incoming emails on IMAP Server. This checkbox has to be selected by the user if IMAP encryption is required. However, there are different port numbers for IMAP encryption or non-encryption.
If in case, if the encryption has been enabled, but the port number is entered for non-encryption IMAP port or vice-versa i.e. if encryption has been disabled but the port number is entered for IMAP encryption port then in such cases the Outlook Error Code 0x800ccc0e occurs.

In Outlook 2007 and 2010, the user can select the option for IMAP encryption or non-encrypted/disabled-encryption from the drop-down list. The options shown are SSL or TSL.

SSL works on IMAP Server encryption port while TLS works with IMAP Server disabled-encryption port. In the Microsoft Outlook 2010, if the user has entered the inappropriate port numbers with corresponding IMAP Server then instead of the Outlook error 0x800ccc0e, users will find the other error message”.

Therefore, to resolve this error users should pay more attention while selecting the port numbers for the IMAP server.

Pro Solution to Resolve Corruption of Outlook Data File

If you are an Outlook user, then there is a high chance that you have faced Outlook data corruption at some point. And to fix the Outlook data file corruption you have used Outlook inbuilt inbox repair tool. But we know that ScanPST has its own limitations.

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To overcome the limitations try SysTools Outlook PST Repair Tool. It is a reliable application that repairs corrupt or damaged Outlook data files. Now to check the features and reliability of the tool, download the demo version of the software.


Outlook error code 0x800ccc0e is the most common bug faced by many users. This error mainly occurs due to the wrong configuration of SMTP servers or alteration in the SMTP port number from ISP. Therefore, for the resolution of this IMAP error 0x800ccc0e in Outlook 2003, 2007 we have described different solutions. Users can try any of these methods to resolve the error.