Google Apps Email Alias Not Working – Complete Guide
Nowadays Google Apps is one of the mostly used suites of cloud computing productivity and tools that facilitate collaboration. Users can subscribe to Google Apps on the monthly or yearly basis. This suite provides a feature known as an email alias. Google Apps Email Alias Not Working is one of the common issues faced by Google Apps users. So, in the following section, we will discuss the problem and the way to resolve it.
What is an Email Alias in Google Apps?
Every user of a Google Apps account has a main address for signing in to their account and receiving emails. If a user needs another email address then you can create an email alias for them.
The reasons why we need Email Alias:
If [email protected] needs an advertisement address to post to the company website, you can create the alias [email protected]. Email sent to either address will appear in Gmail inbox.
A user can add up to 30 email aliases for each account.
Problem Description
“While I am sending an email to my email alias, it doesn’t get delivered to my inbox. It seems like my Google Apps email alias is not working.
For Example, My primary email address is [email protected]. My email alias [email protected]. If I include [email protected] as a recipient of an email, the email does not appear in my inbox. However, if I send an email to my main account ([email protected]), then the email appears in my inbox.
How can I troubleshoot this error message? Please help.“
Causes Behind Google Apps Email Alias Not Working
This issue makes the user think that Google Apps email alias is not working but the fact is that Gmail doesn’t route emails when you using your own email alias to your inbox but you can find the email in All Mail or Sent Mail.
Resolution to Google Apps Email Alias Not Working
If you need to make emails sent to your email alias appear in your inbox, you should configure the email alias as an alternate email address/ email alias for sending emails to your Gmail account.
Gmail allows the users to send emails with their alternate email addresses listed as the sender instead of their primary Gmail address. This facility allows the users to manage multiple Gmail accounts from the single Gmail interface.
Note: Mail sent using email alias would only appear in the inbox, if you own the email account linked to the alternate addresses.
To send mail from a different Gmail username, you should first sign-up for that address.
How to send emails using email alias?
1. Sign-in to your Google Apps email account.
2. Click on Setting -> Account.
3. Go to Send mail as, click Add another email address.
4. Enter the name & alternate email address in Email address field.
5. Click Next Step -> Send Verification. Gmail will send you a verification email to your other email address to confirm that you are the owner of that account.
6. Click on the link provided in the email from Gmail or you could enter the confirmation code (present in the Accounts section of your Google Apps Email settings).
Conclusion
In the above section, we have discussed the Google Apps email alias, the issue of Google Apps email alias not working, its possible causes and the way to resolve it. We can now conclude that to make the emails appear in our inbox that was sent to our email alias, we will have to add an email alias as an alternate email address for sending emails.
