Can’t Access Microsoft 365 Admin Center? Here are 7 Solutions

You urgently need to check a user’s mailbox but the admin center of Office 365 denied the access. If so, then, this article will help you by providing the solutions that you can use when you are unable to access Office 365 admin portal. But, first let’s understand the purpose of the admin center in Microsoft 365.

In the Office 365 environment, the admin portal is a place where you manage every Microsoft 365 service. It is a central dashboard of the suite where you can do user management, configuring security settings and monitor the activities. This is a very important tool for running your business activities smoothly.

However, if you are unable to access Office 365 admin portal, then you may face a lot of problems such as unable to reset user passwords, can’t assign or revoke licenses, or couldn’t urgently respond to security issues. Therefore, this is a huge issue for you which I have to resolve as soon as possible.

Why You Can’t Open Office 365 Admin Center?

To resolve the issue, I am going to first explain the reasons for why you are not accessing your admin portal. Here, I will mention the common factor that causes this problem.

• You are using the user account that doesn’t have global admin or no admin roles. Because to access the admin portal you need the appropriate permissions or privileges.
• Because of the inactivity, policy violation or billing issue, your admin account has been disabled or suspended.
• If your Office 365 license is expired or removed. Your admin account will not work and you cannot open your admin portal.
• Web browser issues like corrupted cookies, outdated browser versions, incompatible settings may also prevent you from accessing the portal.
• If you have enabled MFA or Conditional Access policies. And you didn’t fulfill the requirement.
• This will block you from accessing the admin portal.
• Sometimes, there can be issues on the backend of Microsoft 365 server. This is why you cannot reach your Admin portal.

These are the common reasons why you can’t log in to the admin portal. So, now let’s see how you can resolve the issue.

7 Methods to Fix Unable to Access Office Admin Portal Issue

By discussing with the expert, I have various solutions that can help you. These methods include simple troubleshooting ways and the advanced solutions which I will explain in the upcoming sections of the article. So, properly follow them.

Try to Access Office 365 Admin Center in Mobile App

If you urgently need to access your admin center. Then, try it in your mobile app. There is a mobile application of Office 365 which you can use to access your admin portal. This will only work. If the problem is within the browser, local network configuration, etc. below are the steps which to log into the mobile app.

1. First of all, download the application on an android or iOS smartphone.
2. Then, provide the Microsoft 365 admin email address and password.
3. If MFA is enabled, complete this process as well.
4. If everything is correct, you can now access your admin portal and do the work that you want.

Verify Admin Account

If a user cannot access Microsoft 365 admin center because of not relevant admin policies. Then, you can verify it by using another user admin account. If you have the access of another administrator credential. Then, you can check, modify and manage Office 365 user administrator roles. Here’s how you can do it.

1. When you go to the Microsoft login page. In the panel of the sign in page, you will see pick an account.
2. If your account is not in there then it can be indicated that your account does not have admin access.
3. To ensure this clearly, you have to use the admin account of the users.
4. Sign in to another account, Then, go to the Users option.
5. From the views search bar, select Global admin to see all the accounts who have admin privileges.
6. If you don’t find your account, it means you cannot login to the admin portal. To apply the admin roles.
7. Select your account and click on Manage Roles. Choose the Global Admin button. Lastly, press the Save button.

Resolve Web Browser Issues

There can be cases where the problem is not within your account but with a web browser. Issues like outdated browsers, corrupted cache prevent you from login to Office 365 admin center. Therefore, to resolve it, follow the solutions below.

1. Clear Browser Cache and Cookies:
   • Below are the steps to delete the cache from Google Chrome
     • Run your web browser and click on the three dots.
     • Click on the Delete Browsing data. Choose the Cookies and Cached images and files option.
     • Then, click on the delete data button.
   • If you use Microsoft Edge
     • Click on the three dots, then press the Clear browsing data.
     • Select the Cookies and Cached images and files. Then, press the Clear Now button.
2. Update Web browser:
   • To update Google Chrome, click on the three dots at the top right corner.
   • Select the Help button. Click on the Update button under Google Chrome.
   • For Microsoft Edge, press the three dots and select Help and feedback.
   • Click on the About Microsoft Edge. Then, update the browser.

Reset Admin Account Password

If you are unable to access Office 365 admin portal because of the wrong password. Then, reset it by following these steps.

1. In the sign-in page of Microsoft. Enter your admin email address, then, press the Next button.
2. Click on the Forgot my password option. Now, verify your account using the following ways.
3. Give a recovery email or phone number that is linked with the admin account.
   • If MFA is enabled then, verify with Microsoft Authenticator app.
   • Answer the security question if you have previously enabled it.
   • After you choose the appropriate method, follow the instructions to verify it.
4. Once Microsoft confirms your account. Provide a strong password. Then, click on Next and Finish.

Now, try to log in to your admin center. If you are able to sign in, but still can’t access the admin portal, then follow the next method.

Temporary Disable Conditional Policy

Changing the password does not solve the problem. Then, by disabling your conditional policy, it can help you. If you have access to another admin account. Then, follow the steps below.

1. Sign in to the active admin account and go to the Azure AD portal.
2. Click on the Protection and then Conditional Access option.
3. Select the Policies and locate the policy which affecting your admin login
4. Turn Off the enable policy and save the changes.

Now, try to login again to your admin portal. Carefully follow this process, as it also reduces your Microsoft 365 protection.

Check the Health of Microsoft Service

In some cases, the problem is not on our end, there can be ongoing issues on Microsoft’s side. Which makes it difficult to access your admin center. If that is the case, then check the Microsoft 365 service health dashboard. Below is the step-by-step process to do it.

1. In the browser go to the Microsoft Service Health Status website.
2. Look for Service Status updates. If there is any issue in the Microsoft services. Then, it will show you in this section.
3. Click on the View more option to see the issue in detail.
4. If there is an issue listed in the Admin portal. Wait till Microsoft resolves it.

Use PowerShell to Resolve Unable to Access Office 365 Admin Portal

With the help of PowerShell you can also fix this issue. For this, you have first run the Windows PowerShell as administrator. Then, follow the command to get the access.

1. First type this command to log in to your Microsoft 365 account: Connect-MsolService
2. If you don’t have the MSOnline module install it by using this command: Install-Module MSOnline
3. Now, check the admin roles by typing this command: Get-MsolUserRole -UserPrincipalName [email protected]
4. If it shows no roles, then it means that your account is not an admin account.
5. If you have delegated right and still logged in, then you can reassign it using this command: Add-MsolRoleMember -RoleName "Company Administrator" -RoleMemberEmailAddress [email protected]

This method will only work if you have another admin account. If you don’t have that then the last option is to call the Microsoft IT support team.

Here are the multiple ways to resolve the office 365 admin portal not working. These methods can resolve the issue, however, it will take time and if you want to urgently get your user data. Then, use the below expert tip to access your Office 365 data without an admin portal.

How to Get Data When You Can’t Access Office 365 Admin Center?

If you have correct admin account credentials, but are unable to access the admin portal. Also, if you want to urgently need the data, then use our tool SysTools Office 365 Backup Tool. It is one of the great software that you can use to get your data even though you are having problems with Microsoft 365 Admin Center.

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Additionally, it also helps you to preserve your data. Whenever this problem or any other problem like Office 365 is crashing occurs. So, by using this tool you can access your Office 365 data and keep it secure.

Concluding Words

There can be various reasons why you are unable to access Office 365 admin portal. But, if you use the solutions explained in this article. Then, you can solve it. From signing in your account on mobile, fixing the browser issue to using powershell to resolve the problem. They will help you to solve it.

But, if nothing works. Then, contact the Microsoft service. During the process, if you need to get your Office 365 data. Then, use the expert recommended software, they will help you to access your data if you have the correct admin credentials.