Office 365 Shared Mailbox Not Showing in Outlook – MS Outlook Help!
Shared Mailbox in Office 365 is a mailbox that can be accessed by all the users who have been granted permission for accessing it. Each and every user is able to read and send emails depending upon the permission provided by the Admin. We can also say that a shared mailbox is a centralized service that allows multiple uses to work in a synchronized manner. Assigned users can access these shared mailboxes in their Outlook application. However, some users face issues while accessing a shared mailbox is MS Outlook application. Therefore, in this blog, we will be presenting the solutions for the common issue faced by many uses, that is “Office 365 Shared Mailbox not showing in Outlook application (desktop)”.
Like Leeman Tanacio, there are multiple other Office 365 users who face difficultly as their Office 365 shared mailbox is also not visible in their desktop Outlook, whereas it’s visible in Outlook web app.
Methods to Resolve ‘Office 365 Shared Mailbox not showing in Outlook’ Issue
To solve this query we have come up with 3 workarounds, such as:
Workaround #1: Adding Additional Shared Mailbox in Desktop Outlook
Generally, the shared mailbox should automatically come up when a user configures its account in Outlook. If it’s coming in an Online web App but not visible in Outlook desktop App, then this would probably due to server-level problems. Otherwise, the Outlook will give you an error message ‘the folder you selected is not available’. So, to solve such issues, users can manually add an additional mailbox to their account. Follow the below procedure:
1. Open the Desktop Outlook Application, and go to File tab >> Account Settings >> Account Settings…
2. Now, select your Office 365 account profile and then click on the Change button.
3. From Change Account window, click on “More Settings” button
4. Now, go to the “Advanced” tab, and click on the Add button.
5. Enter the name or address of shared mailbox and click OK.
After configuration, a shared mailbox will automatically visible in the left pane of Outlook. (if you have full rights of this shared mailbox)
Note: In some cases, its found that even after configuring, still Office 365 shared mailbox not showing in Outlook desktop application. If its shared mailbox is not visible to you, then try the workaround 2.
Workaround #2: Troubleshooting Shared Mailbox Synchronization in Desktop Outlook
There are wide range of technical issue that a shared mailbox might suffer from. If there is a problem with synchronization of shared mailbox then try to disconnect and reconnect the Shared Mailbox in desktop Outlook. Following are the quick steps to disconnect and then connect back the shared mailbox to your Outlook profile:
1. First, completely close the MS Outlook application.
2. Then, Go to Start >> Control Panel >> Click on Mail option.
3. From the mail setup pop-up window, click on Email accounts.
4. Now, choose your Office 365 account and then click on Change button.
5. Next click on “More Settings”.
6. Go to Advanced tab and then click on Remove button.
Close and reopen the Outlook again and reconnect the shared mailbox by following the procedure in Workaround 1.
Alert: In case the problem still persists, you can perform the following steps for manually troubleshooting the Outlook application:
1. Go to File tab >> Option >> Advanced tab.
2. From the advance tab, checkmark the “Enable troubleshooting logging” and click on Ok button.
3. Restart Outlook and go to a temporary folder option. View the recent log file for the possible error causing such a problem. You can further investigate other problems that might be causing Office shared mailbox not showing in Outlook issue. Or, see the Workaround 3 for fixing this problem completely.
Workaround #3: Migrate Shared Mailbox from Office 365 to Outlook
The above two workarounds should be able to solve your problem. If you are still Office 365 shared mailbox not visible in Outlook then, its a possibility that shared mailbox migration got failed due to some unknown error. In this case, you can take the help of a professional tool to export the shared mailbox and import it into your Outlook application.
With the help of the SysTools Office 365 Export Tool, you can easily export Office 365 mailbox to PST and then, import the PST file into Outlook application.
Conclusion
This blog carries the solution to the query “Office 365 shared mailbox not showing in Outlook”. We have covered three workarounds as a solution to the query. The first 2 workarounds are the most general reasons and will probably solve the issue. If the problem is not resolved then there are chances of a problem with the migration of shared mailbox. In that case, you can simply migrate shared mailbox to desktop Outlook application using automated tool or contact system Administrator for the re-configuring of the shared mailbox.