Cancel Zoho Mail: Steps to Close the Account Safely and Correctly
Email plays a vital role in communication with clients and colleagues in daily work. Over the years Zoho Mail has been a reliable platform for many users. After a period of time, I decided to switch from Zoho to another platform due to cost concerns and business changes. I realised how important it is to understand how to cancel Zoho Mail properly.
I have made mistakes during my transition. That’s why I have created this article to explain everything that I have learned about how to close Zoho Mail account, from pre-planning to final account removal in a simple and efficient way.
Why I Decided to Cancel Zoho Mail
Before taking a major step, I always think twice to understand it is that important as per my requirements. This helps me in choosing the right way to perform the process and avoid further risks. Here are some reasons behind the cancellation of the Zoho Mail account:
- Moving to a different email provider in future
- Cost-cutting for the business
- Closing an organisation or a domain
- Difficulty in managing different online accounts
- Storing all the data in one place
There can be other reasons apart from what I have shared but always keeping a step ahead makes the process to close Zoho Mail account hassle-free.
Things To Check Before Cancelling Zoho Mail
Before starting the process to cancel Zoho Mail, I always check if everything is under control. This approach saves me from losing data. Here are the points that I personally check:
- Check if the account is free or paid
- Verifying if the autorenewal is on or off for that particular account
- Review all the domains and users connected to that account
- Storing important emails and contacts
- Updating important clients and colleagues if the account is a business one
- Make sure that you didn’t exceed Zoho Mail storage limit
By following these good habits it becomes easier to close Zoho Mail account seamlessly, even when there are multiple users using the account.
Why Email Backup Is Important Before Cancelling
I have seen many users make the same mistake and that is cancelling the account without saving the data locally. I made the same mistake when I cancelled Zoho Mail and it cost me my important data as deleted data can’t be recovered.
In order to avoid situations like this I always recommend backing up the emails but the challenge that users face is that Zoho only offers limited export options and to get more options and advantages I always believe in a reliable and professional tool like the SysTools Zoho Mail Backup Tool. It gives me the privilege to:
- Export all the Zoho emails locally on my desktop
- Download data in multiple formats like PST, PDF, MSG, MBOX, and EML
- Folder structure and metadata remain intact
- Always keeps a secure copy of the data offline
These advantages help me in saving my data without risking them and after the cancellation I can proceed to close Zoho Mail account completely.
How to Cancel Zoho Mail Subscription (Paid Users)
It is important to cancel the subscription first before closing the account. Here are the steps to do it:
- Firstly, use your credentials and sign in to the Zoho Admin Console
- Go to Billing < Manage Subscription
- Click on disable Auto-renewal
- Finally, confirm the request to cancel it
Once you are done with the steps, your subscription stays active till the next billing cycle. After the current billing cycle ends you can safely cancel Zoho Mail without any billing issues. This is an important step if you want to close Zoho Mail account completely.
Steps to Cancel Zoho Mail Account
Once the billing is under control, You can proceed to the next and main process to cancel Zoho Mail. Here are the steps that I follow carefully:
- Log in to the Zoho Mail Admin account using the correct credentials
- Navigate to Organisation Settings
- Select and remove all the users who are linked to the domain
- Delete other domains that are associated
- Lastly, click on the request for account deletion
After submitting the request, it gets verified by Zoho and after confirmation the account gets permanently removed. At this point you are done with the steps to cancel Zoho Mail.
How to Close Zoho Mail Account Permanently
In order to close the account completely, I always check if there is any ongoing services connected to it. Most of the time the Zoho account is connected to other apps like CRM or Books. To avoid errors, this is what I usually do:
- Remove all the services that are connected to the same account
- If there is time left then transfer the ownership of those services
- Verify if there are no active subscriptions
- Start the account deletion process
By following these steps properly and in order you can avoid any kind of future issues. I have seen many users want to migrate from Zoho to Google Workspace before closing the account permanently.
What Happens After Zoho Mail Cancellation?
Once the process to cancel Zoho Mail is over, there are several things that every user should be aware of:
- Unable to access email anymore
- All important and stored emails get deleted
- Domains are released
- All the accounts get removed
- Recovery is not an option
That’s the reason I recommend pre-planning and taking a backup of the data before starting the process to cancel Zoho Mail.
Common Mistakes To Avoid While Cancelling Zoho Mail
After making the mistakes myself and helping others to avoid them to cancel Zoho Mail. Here are the mistakes that every user avoids to save time and avoid risking data:
- Forgot to take a backup of the data
- Starting the cancellation process without stopping the auto-renewal
- Unlinking the Zoho applications
- Not notifying the important clients and colleagues
- Attempting to close the account without pre planning next step
- Unaware of Zoho Mail not printing emails issues
Having proper preparation before performing the process to close Zoho Mail account keeps me ahead of risking my data.
Is Cancelling Zoho Mail the Right Choice?
I asked this question to myself before I cancelled Zoho Mail: Is it important to close the account completely? Because there are alternative options as well that work better:
- Downgrade the subscription to a lower or free plan
- Removing extra members who are using the same account
- Changing the domains
- Use the option of email forwarding
If after doing all of these you have different requirements as well from an email client, then you can go with the process to cancel Zoho Mail account. Some users also compare email clients like Zoho Mail vs Gmail before deciding on cancellation.
Author’s Verdict
Based on my experience, I can clearly say that there is no need to rush to cancel Zoho Mail. You can review each and every aspect and check if the alternatives suit you. If you are sure about the cancellation, then you need to check and verify the billing cycle and the users connected to the account.
Backing up the data is an important step that everyone should take because once the data gets deleted then there is no way to get it back. Using a reliable and professional solution to back up is always a wise decision. Many users also search for how to migrate Gmail to Zoho Mail or how to upload MBOX files to Zoho Mail before cancellation to avoid data loss. Once you’re done with the cancellation then you proceed to close Zoho Mail account completely.
FAQs
Q. Is it true that my emails get deleted after cancellation?
Yes, it is true that all the emails get deleted after the cancellation of Zoho Mail
Q. Is it mandatory to back up the emails before cancelling the Zoho Mail?
No, it is not mandatory to back up emails but it is recommended to back up the emails using a reliable and professional tool to avoid data loss. Once the data gets deleted there is no way to recover it.
Q. Can Zoho Mail offer the deactivation of an account for a short period of time?
No, there is no option to delete the account for a short period of time; Zoho Mail only offers permanent deletion.
Q. Is it possible to cancel Zoho Mail for a single user only?
Yes, you just need to remove that particular user without fully cancelling the account