Office 365 Keeps Crashing Problem: Here’s How you Can Fix

The majority of Office 365 users face the problem of their program crashing or freezing. If you are also facing this same issue. So, I am going to explain to you several solutions to fix Office 365 keeps crashing. But, before that, I have to first understand the issue of the problem.

For many businesses, Office 365 becomes part of their daily work, from managing their email in Outlook, real-time collaborating with teams to prepare reports in Excel or Word. All the activities of the organization rely on Microsoft 365. But if it stops working for even a small time. You have to face a huge loss. Therefore, I am here to help you in the scenario when Microsoft 365 stops working.

Common Errors When Office 365 Crashes

Identifying this problem and solving it can be a little hard for you. Because sometimes your Microsoft 365 is working fine, but other services of the program create the problem. Such as.

• Office 365 Apps stopped working
• Outlook not responding
• When you open your application, it crashes immediately.
• You will get Something went wrong error
• The program automatically closes
• You need to frequently sign in to the program, followed by crashes.

These are the common symptoms of your Microsoft 365 keeps crashing. If you are experiencing any one of the errors. Then resolve the problem as soon as possible.

Why Office 365 Freezes or Crashes?

Before you go through the solutions to fix the issue. It is important to know the reasons behind the problem.

• Poor internet connectivity or unstable network is one of the reasons why Office 365 is not working.
• Using outdated Windows operating systems or your web browser is also the cause of the problem.
• Sometimes Firewall or third-party antivirus creates conflicts over security. That’s why the program is crashing.
• Extensions and the Add-ins you are using that are not compatible with your account.
• Corruption of Microsoft Office installation files can also be at fault for the program.

These are the reasons why Office 365 keeps crashing, and if you are facing the same problem. Then, take immediate action.

5 Immediate Actions After Microsoft 365 Crashes

Whenever you are facing a problem like this. First, do 5 quick steps to resolve them. There are simple troubleshooting ways that can help you resolve the problem.

1. Restart Office 365 Apps: When your application freezes while you are working. Then, close the app completely and restart after a few minutes. Because of temporary glitches, this problem still persists, and it will resolve on its own.
2. Reboot your Device: If a process running on the background of your computer or if there is a memory issue? Then, force shut down your device and reopen it. This way, your temporary issue will be resolved.
3. Update Microsoft 365 or System: If your license has expired or you are using an outdated version of the Office apps. Then, update it as soon as possible.
4. Disable Add-in: Faulty extensions and add-ins may also cause you problems. So, disable them, or you can launch the app in safe mode. For this, Press Windows+R and search outlook /safe or winword /safe.
5. Check Internet Network: Low internet connectivity is also the main issue of the problem. Check your network and switch to high-speed connection.

These are the minor ways to fix the issue. However, if the problem was not solved after doing this. Then, follow the advanced solutions.

Run Office Repair Tool to Fix Office 365 Not Working

Microsoft developed an Office repair tool, a built-in feature of Microsoft Windows. This utility can easily fix the issue of corrupted files and installation issues of Microsoft 365. Use this method to resolve the problem.

1. First of all, go to the Control Panel of your device.
2. Then, click on the Programs option and then Programs and Features button.
3. Search your Office 365 or Microsoft Office. Right-click on it and select the Change button.
4. Now, you can either choose the Quick Repair button or Online Repair option. For deeper repair, Online Repair is the best choice.
5. Wait until the process is done. Restart your device and check if the problem is solved or not.

Disable Hardware Acceleration to Fix Microsoft 365 Crashes

All the Office applications use hardware graphics acceleration for their visuals. If your device is older or you are using outdated display drivers. Then, you may face the problem of freezing, lag, or crashes. To resolve this, you have to disable it by following these steps.

1. Run Microsoft Word or Excel applications.
2. Go to the File option and select the Options button.
3. Click on the Advanced option and scroll down to find the Display section.
4. Check the box “Disable hardware graphics acceleration” and save the changes.
5. After that, close and restart your office apps to see if it works or not.

Resolve Office 365 Keep Crashes by Creating New Profile

You used the quick and above methods to resolve the problem, but it still exists. So, there may be an issue with the Office user profile. Corrupted and misconfigured profiles can also cause this common Microsoft 365 issues. To resolve this, create a new Windows profile.

1. Go to the Windows Settings by pressing Windows+I.
2. Click on the Accounts and then Other users.
3. Select the Add Account button, choose I don’t have this person’s sign-in information.
4. Click on the Add a user and enter your username and password. Hit the Next button.
5. Now, log in to the new user profile and open any Office app.
6. Sign in with your Microsoft 365 account.

Here is your new Windows profile with no problem. By syncing your Office 365 account you can access your data. These will definitely work, but be careful of your data while troubleshooting the problem.

Protect Office 365 Data Before Resolving the Issue

All the solutions that I have explained above will resolve the issue of the Office 365 crashing. But what about your data that you were working on? There is a high chance that you can lose your data during the process of resolving them. So, before that, you should take the backup of your Microsoft 365 data.

To do this, I would suggest SysTools Office 365 Backup Software to save all your data. If your Microsoft 365 is not working. Then, don’t worry, this utility can easily access your account and export them to an Outlook data file. Which you can later open and work with. After you resolve the problem, you should take preventive steps so that you can prevent this problem in future.

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Preventive Steps After Fixing Office 365 keeps Crashing Issue

• Up-to-date your Microsoft Office applications and Windows systems. Enable the automatic update to avoid skipping the updates.
• Don’t use too many extensions or add-ins in Outlook or Excel. Limit to those that you needed the most.
• Monitor your system CPU or RAM periodically. If you find any unusual things, correct it as soon as possible.
• Use an antivirus that is compatible with your Office and choose the program from a trusted company.
• Clear your Office application regularly, because temporary files can cause corruption issues, and then you are not able to use Office 365.
• Keep a backup copy of your Office 365 because if something happens, at least you can access your data or prevent it from deleting.
• Make sure you educate your employees about safely usage of applications and how to handle this type of situation.

If you follow all these points, then you can prevent this method from happening again in future.

Also Read: How to Setup Data Loss Prevention in Office 365?

Final Words

In this article, I have learned the reasons behind why Office 365 keeps crashing. Discuss the immediate actions you should take when you face the problem and the advanced solutions to resolve the problem. Don’t forget to take a backup of your Office 365 before following the methods. And properly follow the preventive methods so that you will not face this problem in future again.