Here, xxxx is assumed to be the name of the PST file that got corrupted. PST file is an Outlook data file that is used by the Microsoft Outlook for storing all the data of a user’s mailbox on the local computer. In other words, the PST file acts as the repository of all the mailbox data of a user on the local machine. The ‘Outlook pst file could not be found‘ error message shows Outlook PST file corruption problem. However, this error message is also faced by the users when the PST file is located on a network server, which is unavailable for the particular point of time. Since it is not preferred by users to save PST on a network server. Therefore, the later one is very rarely encountered. Also, users face issues like ‘The PST (backup.pst) could not be found in the storage account‘ etc. On the other hand, outlook.pst could not be found issue, the first one is encountered frequently.
This unexpected behavior of Outlook showing the error “The file .pst could not be found” could be the outcome of a situation where Outlook has tried delivering messages in the PST file while any one of the following conditions is true:
This issue can also take place when PST files are located on a network drive and are not supported due to being unsupported by a LAN or WAN link.
For the above-given reasons 1 and 2 for the error, we can use method 1 to solve the problem. Similarly, for reason 3, we can use method 2.
If PST file is available but Outlook still flashes the error “The file .PST could not be found or Outlook.pst could not be found” then it is because the data file is corrupt. Users can make use of built-in repair tool by Outlook which is Scanpst.exe to make sure whether the file is corrupted or not as the utility is built to check the integrity of PST files. Inbox Repair Tool has been included with Microsoft Outlook to fix corruption issues which are related to Outlook PST file. Depending on the version of the Outlook, there can be slight variations in the usage process of the tool. However, you can conclude it from the steps given below:
The Inbox Repair Tool always provides an option to keep the backup of the file before repairing the file. It also keeps a log file for the repair process with the same name as that of the .PST file, but with the extension .log in place of .PST.
The above-discussed utility might show some error which is there in the PST file. Sometimes, what happens is that the tool will not find any error but still, you may face ‘Outlook.pst could not be found’ issue in the account. This is because of the severe corruption in the PST data file or because of its large size.
However, sometimes a successfully repaired message is shown but still, it shows “.PST is not a valid personals folder file”.
Scanpst.exe can only repair a PST file in Outlook if the size of the Outlook is less than 2 GB. Unfortunately, if the file size is greater than 2 GB then, it cannot be repaired by this tool. When a user has a need to gain access to the Outlook PST file, a third party tool is the only solution which could help with its advanced scanning and repair mechanism.
There are times when ScanPST fails to fix the issues, and your Outlook pST files are not corrupted or damaged. The problem is the PST data file is oversized. This occurs when the size of the User’s PST file is greater than 2 GB (or according to various version, the PST file exceeds the size limit). In such cases, the use of a professional alternative tool is recommended. Reliable PST splitter software by SysTools to split PST files of size greater than 2 GB without causing any data loss. This tool is also available in the demo version too which helps the users to examine its services prior to its purchase. It is capable of resolving “Outlook file .PST could not be found” and similar errors.
There are two methods discussed above to overcome the error “The file .PST could not be found” by the PST files. The first method describes the solution to the problem when the error is due to corruption issues and the second method discusses the solution to the issue when Outlook.pst file could not be found error occurs due to greater file size.