What is Zendesk Application ?
Discover Different Services, Features & Benefits of Zendesk Instant Messaging Software
In this today’s consumer-driven market, every businessman knows that developing and keeping good customer relationship is a key to success. Now let us understand What is Zendesk Software ?
Zendesk provides Customer Relationship Management (CRM) tools to all size of companies in order to create a lasting connection with their clients. It is a cloud-based customer service application and designed to improve the communication and relations between the organization and its customers. Zendesk offers many great features like Zendesk instant messaging. Text messaging, Zendesk chat that are beneficial in improving customer service, enhance productivity and improve customer satisfaction rate. So let us understand what is Zendesk used for ? If you are already a zendesk user, you can secure Zendesk Application with SysTools
Types of Zendesk Services
Zendesk Support
Zendesk Support is like a helpdesk that is used to track and prioritize tickets submitted by customer for support via Zendesk ticketing system.
Zendesk Chat & Talk
Zendesk Chat provides live chat assistance and complete customer support analysis. Zendesk Talk provides a voice support on the Internet like a traditional call center
Zendesk Connect
Zendesk Connect creates customer behavior profile in order to judge the purchasing trends and customer requirements.
Zendesk Guide
Zendesk Guide uses machine learning in order to give intelligent and automated responses to common issues faced by the customer.
Zendesk Explore
Zendesk Explore provides a completed detailed analytics of customer experience and satisfaction.
Zendesk Inbox & Message
Zendesk Inbox is used to offer email marketing services. Zendesk Message provides intelligent online marketing through multiple social networks
What Features are Provided by Zendesk Agent Messaging?
There are various advance features offered by the Zendesk instant messaging and are discussed below:
- Adjustable management of tickets with automatic workflow
- Open API to offer seamless integration in the business
- Offer unlimited light agents in Enterprise plan only
- Provides multichannel support i.e. email, web, chat, phone, social media
- Offers group rules and macros
- Compatible with mobile devices including native iPhone, iPad, and Android applications
- Provides support of multi-brand with linked accounts
- Customer facing web interface, which can easily be sorted
- Includes knowledge based portal and community forums
- Rebranding of complete CSS
- Option to rest API
- Supports multiple languages and timezones
- Screencasting
- Supports both public and private forums
- Inbuilt: Salesforce and SugarCRM
- Migrate ticket views to CSV
Different Subscriptions Plans Offered by Zendesk
The Zendesk instant messaging is a cloud-based help desk solution and available in four basic subscription plans:
- Essential per agent (If billed annually, then $5 per month; Otherwise, $9 if monthly) - It provides all basic principle with minimal setup.
- Team promo per agent (If billed annually, then $19 per month; Otherwise, $25 if monthly) - It basically work better when together in your growing team.
- Professional per agent (If billed annually, then $49 per month; Otherwise, $59 if monthly) - It let users customize and enhance overall performance.
- Enterprise per agent (If billed annually, then $99 per month; Otherwise, $125 if monthly) - Offer ultimate control & flexibility.
- Elite per agent ($199 per month) - All features of enterprise plan and advanced security & encryption features.
A Technical Description of Zendsek
| Features | Description |
|---|---|
| Devices Supported | Windows, Linux, Blackberry, Android, Web-based, iPhone/iPad Mac |
| Pricing Model | Monthly payment & Annual Subscription |
| Customer Types | Small Business, Large Enterprises, Medium Business, Freelancers |
| Zendesk on Social Network | Twitter, Facebook, Google+, YouTube |
| Deployment | Cloud Hosted |
Major Benefits of Using Zendesk
After Understanding What is Zendesk , let us understand several benefits availed by the organization using Zendesk, to improve overall customer support:
- Quick Responses : It allows support agents to work on multiple tickets and there will be no backlogging.
- Better Client Involvement : Zendesk offers an easy way i.e. chat, voice and online messaging systems to clients so that they can easily contact you from their devices whenever required.
- Better Sales Experience : Whenever support agents need to fix some issue of a customer, Zendesk offers all valuable details and resources at the same time. In addition, Zendesk is always configured in order to let everybody work as a team. This quicker the responses to the user queries.
- Customer Retention : If you are offering good services to your customers, then they will definitely make long-term relations with you.
- High Reputation : With quick, simple, and reliable customer service, users can maintain a great level reputations of their business.
Conclusion
In order to improve your business at a rapid rate, it is important to maintain good relations with the customers. Zendesk is one such solution that can easily help you in the same. The services offered by Zendesk is enough to enhance both small and large size businesses at a great level. However, a user can choose any of the several subscription plans offered by it to avail its best possible services. To let users know more about What is Zendesk, we have discussed all basic features and major benefits of using it.