SysTools Migrator – Technical Help (G Suite to Office 365)

Common Pre-Requisites

  • Google console project need to be created for source G suit with service account
  • The Source account need to be license.
  • Provider Target account need to UPN

Other Pre-Requisites for Migrating Emails

Features (Supported & Not Supported)

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Feature Point (Supported) Description
Demo Version License Only two users
Date Filter From - To supported (received\send date time) For drafts Creation time. Date filter is not applicable for folders
Folder Structure Original Structure Maintained
Special Characters / Foreign Language Names For Folders Yes, if in accordance with Outlook rules
Folder Share Sharing permissions migrated as per user mappings supplied
Folder Name Existing conflicts Folders remain unaffected and gets used
Subject, To, Cc, Bcc Supported
Mutiple To,Cc,Bcc Supported
Read/Unread Status Maintained
Mail Attachments, Mark as Important Supported
Mail Timestamp Retention Mail Sent/Received times maintained
Draft Items timestamp Drafts maintain timestamp ,but for preview it will show migrated timestamp
Demo Version License Yes, 5gb of total data allowed.
Mail Attachment without extension supported
Delta Migration New emails received after the starting time of migration will consider in the delta.
Max size supported 50MB
Email having Invalid MIME Content Store in One Drive as .eml File
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Feature Point (Not Supported) Description
Trash, Chats Not Supported
Mails Creation and Last Modification Date Not Supported
Custom fields of contacts not supported. Not Supported
All Mails, Delegated Mailbox, Collaborative Mailbox Not Supported
Shared folder/ Group Folders, Scheduled Mails Not Supported
Snoozed,Spam Not Supported

Shortcomings and Limitations

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Limitation Reason
All folders present even if they are outside the date filter’s range The application is designed to preprocess the folders first and then the files
Email having an attachment on Google drive Reading emails in RAW format. It doesn't provide the drive attachment link
We are Migrate Email Item in any one of Label if Item having multiple label at source.we given first Priority to User Define label than System label. Office 365 Behavior
Folder Color Not supported
Archive Item we are getting item is archive or not using Label Id only .but office 365 allowed single email belong to single Folder

Known Issues

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Issue Reason
Requests Timed Out in Logs Slow Internet connection
Exchange Server Temporarily Unavailable Exchange Service outage.
Issue 478 For migration we are doing RAW to mime conversion.for attachment we are not doing any additional conversion.so we are not doing any changes for this[478]
Issue 448 Those are system generated mails contain invalid from and cc values.which is not supported by Office 365
issue440 we are getting item is archive or not using Label Id only .but office 365 allowed single email belong to single Folder .so we are not doing any changes for this
Issue 438 we remove only chat and trash

API Limitation

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Limitation Reason
Read Receipt API dont provide access to read receipt

Other Pre-Requisites for Migrating Contacts

Features (Supported & Not Supported)

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Feature Point (Supported) Description
Demo Version License Only two users
Date Filter From - To supported (on Created Date)
Folder Structure Original Structure Maintained
Special Characters / Foreign Language Names For Folders Supported
Birthday,work address,Home address Supported
Email addresses Supported
Personal Info -First Name,Middle Name,Last Name,Suffix,Title . Supported
IM address, Relationship Supported
Delta Migration Supported
Note, Contact Photo Supported
Pager,Other Phone,Telex Phone,Anniversary,Blog,Home Fax,Business Fax Add In Contact Body Grpah Api Not supported
language source and destination language should be same
migration sequence we can change migration sequence by using .umc file.be default we provider contact,calendar,mail,document.
Folder Length supported up to 100 character.
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Feature Point (Not Supported) Description
Delegate contacts Not Supported
Custom Internet Call and Internet Call Not Supported
Contact groups Not Supported

Shortcomings and Limitations

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Limitation Reason
All folders present even if they are outside the date filter’s range The application is designed to preprocess the folders first and then the contacts.
Other Contact Folder Is not migrated API Limitation(Other contacts item migrated into Contact folder

API Limitation

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Issue Reason
We Migrated 8000 to 10000 Item in single Run API Limitation

Other Pre-Requisites for Migrating Calendars

Features (Supported & Not Supported)
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Feature Point (Supported) Description
Demo Version License Only two users
Drive Attachment Supported
Folder Structure Supported
Date Filter From Date-Lower bound (exclusive) for an event's end time to filter by TO Date-Upper bound (exclusive) for an event's start time to filter by (Date Filter apply as per UTC )
Delta Migration Supported
Special Characters / Foreign Language Names Supported
Recurrence Supported [customized color need to check]
Folder Color supported(supported by office 365) customized color not supported
Attendees other domain Supported
Folder Mapping, remainder Supported
occurrence limit 999
Default visibility Supported
Event Status Supported
Time Zone Supported
Future Events The date range will be +1 year from the current date
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Feature Point (Not Supported) Description
Trash Not Supported
shared calendar Not Supported
attendees status Not Supported
notification Not Supported
Shortcomings and Limitations
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Limitation Reason
Event upto 4MB supported API issue
Item overlap API issue
Invalid Recurrence Not Supported
Other Pre-Requisites for Migrating Documents
Features (Supported & Not Supported)
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Feature Point (Supported) Description
Demo Version License Only two users
User Can Apply Date Filter on Modification Date Time Supported
Google Document,Google Sheets, Drawing & Google presentation Supported. Google Document,Google Sheets Google presentation. Migrate in its native format
Folder Structure Folder Structure
Folder Share Sharing permissions migrated as per user mappings supplied
File Share Sharing permissions migrated as per user mappings supplied
Special Characters / Foreign Language Names Supported
File/Folder Name Existing conflicts Folders unaffected and files name appends with number
Maximum File size 15 Gigabytes
Delta Migration Delta migration work for newly created document. Delta migration will work only on Created date.
Files located under shared folder Supported (In this case file location will be changes root folder)
Date filter Supported. Date filter is not applicable for folders
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Feature Point (Not Supported) Description
File/Folder Share through link Not Supported
Shared With Me, File Versions Not Supported
Team Drive, Trah Folder Not Supported
Outside domain address handling Not Supported
Create sub-folder in Shared With Me Folder Not Supported
Shortcomings and Limitations
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Limitation Reason
Google Sites API Limitation
Google My Maps API Limitation
Google Jam board API Limitation
All folders present even if they are outside the date filter’s range The application is designed to preprocess the folders first and then the files.
Mail Notification by SharePoint app(shared link) Mail Notification for item shared outside domain It is a security feature of Microsoft to notify the file owner if a file gets shared outside the domain.If we give mapping for source and destination account for migration then this SharePoint notification mails will not come
Known Issues
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Known Issue Reason
Max folder/file name length of 100 characters One Drive allows 400 characters in the total path
Folders and Files placed at Root Folder If a File/Folders total path length is crossing 320 characters, we change its parent to ROOT folder
Remove invalid Character{ , "*" , ":" , "<" , ">" ,"?" , "/" , "\" ,"|" , """ , "#" ,"%" , "." , ",".”,”\t” } from Document Name API Limitation. Replaced by underscore
Folder Color is not maintained NA in Office 365
Without Extension file is migrated ,but not preview Office 365 behavior

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