SysTools Backup & Restore – Technical Help (Office 365 Restore)

Common Pre-Requisites

  • The destination account should be having a valid license
  • Provide the UPN
  • The destination domain should be having Mail.ReadWrite(Graph) , Mail.ReadWrite, full_access_as_app(Exchange)---need to check , permissions granted on the Azure project
  • PST file should not be in use in other programs/application

Features (Supported & Not Supported)

Feature Point Description
Demo Version License Only two users
Date Time Retention Supported
Date Filter Supported [On Created]
Folder Structure Supported
Special Characters / Foreign Language Names For Folders Supported special characters are replaced with “_“
Folder Name Existing conflicts Supported and mapped with existing folder
Folder Name Length as per Office 365 Limitation
Archive Folder Supported
Deleted Items Not Supported
Sharing Permissions Not Supported
Policies Not Supported
Categories -default or custom Supported
Read/Unread Status Supported
Inline Images Supported
Signature Settings Not Supported
Followup Flags Supported
Conversation Threads Supported
Mail Timestamps Retention Supported
Max Mail Size 35MB
Importance Supported
Shared/Group Folder NotSupported
Corrupted File Not Supported
Encrption Not Supported
Password Protected File Supported
HTML Formatting RTF
Plain Text
Supported
Voting Buttons Not Supported
Password Protected File Supported
Delta Supported
(add new file for delta)
Categories Supported
Calendar Invitation Supported

Shortcomings and Limitations

Limitation Reason
All folders present even if they are outside the date filter’s range The application is designed to pre-process the folders first and then the files.

Known Issues

Issue Reason
Requests Timed Out in Logs Slow Internet connection
msg attachment come as .eml if attachment have .msg extension then
Encryption not supported Slow Internet connection

Other Pre-Requisites for Restore Contacts

Features (Supported & Not Supported)

Feature Point Description
Demo Version License Only two users
Date Filter From - To Supported [on Created Date]
Folder Structure All the sub folders will create under at flat level hierarchy
Special Characters / Foreign Language Names For Folders Yes, if in accordance with Outlook rules
Folder Name Existing conflicts Folders remain unaffected (need to check)
System Folder Supported
multiple email addresses Supported
Attachment Not Supported
creation date TIME Supported
Categories Supported
Mailing address Not Supported
Sensivity Supported(Added in body)
Pager,ISDN,Primary,Radio,Telex,TTY/TDD,Company Main Supported (Added in body)
Call Back Supported(Added in body)
spouse,children Supported
flag completed date, flag status Supported (Added in body)
Modification date time Supported
Phone :Business,home and mob Supported
IM address Supported
Yomi company ,first name,last name Not Supported
Work (Job title,department,company name,office location,manager,assistant name) Supported
Note Supported (only plain)
custom fields Not Supported
Profile Photo Supported
Fax(Home,Business,Other) Supported
Personal Info - First Name,Last Name,Prefix Supported
Addresses : Business,Home ,Other Supported
Other : Nick name,birthday,web page,hobbies Supported
Other : Anniversary Supported
Delta Restore Supported
suggested Contacts Supported
Organizational ID Number Supported(Added in body)
Billing Address Supported
Customer ID Supported(Added in body)
Computer network Name Supported (Added in body)
Language Supported (Added in body)
Free Busy Location Supported (Added in body)
Gender Supported (Added in body)

Shortcomings and Limitations

`
Limitation Reason
All folders present even if they are outside the date filter’s range The application is designed to preprocess the folders first and then the contacts.

Known Issues

Issue Reason
Inline Images Not Supported
List and Groups not supported no API endpoint
Deleted items need to check
Directory no API endpoint
Follow up Contacts no API endpoint
frequently contact list no API endpoint
Favorites no API endpoint
Requests Timed Out in Logs Slow Internet connection

Other Pre-Requisites for Restore Calendars

Features (Supported & Not Supported)

Feature Point Description
Demo Version License Max 2 user mailboxes are supported
Folder Structure Not Supported
[All the Calendars will be created at flat level] upto 4 MB
PST file Supported (ANSII and Unicode)
Date Filter Supported [on the Start Date]
Delta Restore Supported
Special Characters / Foreign Language Names Supported
Recurrence Supported
Attendees Supported
Resources Supported
Notification Supported
Future Events up to +1 year supported
Reminder Supported
Categories Not Supported
Location Supported
Other Calendars need to check (samples not provided)
Visibility Supported
attendees status Supported
Private and public Supported
Attendees status Not Supported
system calendars Supported and mapped to destination system calendar
Shared Calendars Not Supported
Inline Images Supported[will come as attachment]
RTF Body Formatting Supported
Calender folder under mail folder Supported [it will come at root level]
Recipient Mapping Supported
Embedded Attachment Supported

Shortcomings and Limitations

Limitation Reason
All folders present even if they are outside the date filter’s range The application is designed to pre-process the folders first and then the files.

Known Issues

`
Issue Reason
Internal Server Error Need to check
Requests Timed Out in Logs Slow Internet connection
Organizer It will not be maintained in o365

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