SysTools Migrator – Technical Help (G Suite to G Suite)







Common Pre-Requisites

  • G Suite admin user must have access to Google APIs
  • Google project must be created to get Client ID and P12 file

Other Pre-Requisites for Migrating Emails



Features (Supported & Not Supported)


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Feature Point (Supported) Description
Demo Version License Only two users
Max size supported 50MB
Folder Structure The application maintains folder hierarchy as it is.
Date Filter Supported for emails and not for folders For drafts Creation time ( received\send date time)
Delta Migration New emails received after the starting time of migration will consider in the delta.
Special Characters / Foreign Language Names Supported
Archive Supported
Folder Color Supported [some customized color not supported]
Show in Label List, Show in Message List Supported
Read-Unread, Mark as Star Supported
Email Conversation, Mark as Important, Labels for emails Supported
All Mails Supported [Supported for reading the emails]
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Feature Point (Not Supported) Description
Spam, Snoozed, Chats Not Supported
Trash Folder Migration, Scheduled Mails Not Supported
Shared folder/ Group Folders Not Supported
Collaborative Mailbox Not Supported
Delegated Mailbox Not Supported
Signed by and Security [email header >> show details ] Not Supported

Shortcomings and Limitations


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Limitation Reason
Email having an attachment on Google drive Reading emails in RAW format. It doesn't provide the drive attachment link
Maximum recipients per message 500 Google API limitation
Maximum recipients/day per user (outside your domain) 3000 Google API limitation
Read Receipt API don't provide access to read receipt

Known Issues


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Issue Reason
Some attachments are not able to preview in browser. On downloading attachment it's able to preview. [SCM-444] Gmail API issue.
EML attachment name is not proper [SCM-470] Email mime doesn't have a name for the attachment. Google calculating the name for the EML by its own

Other Pre-Requisites for Migrating Contacts



Features (Supported & Not Supported)


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Feature Point (Supported) Description
Demo Version License Only two users
Date Filter From - To supported (on Created Date)
Folder Structure Original Structure Maintained
Special Characters / Foreign Language Names For Folders Supported
Folder Name Existing conflicts Uses the same folder if already exists
Multiple email addresses Supported
Phone :Business,home and mob(1) Supported
IM address Supported
Work (Job title,department,company name,office location,manager,assistant name) Supported
Note, Profile Photo Supported
Personal Info - First Name,Last Name,Suffix,Prefix Supported
Addresses : Business,Home ,Other Supported
Other : Nick name,birthday,significant other,web page Supported
Other : Hobbies,School,Personal web page , Anniversary Supported
Delta Migration Supported
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Feature Point (Not Supported) Description
Delegate contacts Not Supported
Custom Internet Call and Internet Call Not Supported
Contact groups Not Supported
Frequent Contacts Not Supported
Directory Contacts, Duplicates Not Supported

Known Issues


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Issue Reason
We Migrated 8000 to 10000 Item in single Run. API Limitation

Other Pre-Requisites for Migrating Calendars



Features (Supported & Not Supported)


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Feature Point (Supported) Description
Demo Version License Only two users
Drive Attachment Supported
Folder Structure Supported
Date Filter Supported [Applies to events/occurrences falls within the specified date range]
Delta Migration Supported
Special Characters / Foreign Language Names Supported
Recurrence, Folder Color Supported [customized color need to check]
Attendees out side domain Supported [For valid email address and domain hosted on google]
Attendees Mapping Supported
Notification Supported
All Day Event Supported
Reminders, Location, Attendees Status Supported
Status Supported
Visibility Supported
Future Events The date range will be +1 year from the current date
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Feature Point (Not Supported) Description
Time Zone Mapping Not Supported
Hidden Calendars Not Supported
Reminders Calendar Folder Not Supported
Tasks Calendar Folder Not Supported
Read Only Calendars, Shared Calendars Not Supported
Trash Not Supported
Birthday, Holiday Calendar Folder Not Supported
Subscribed Calendars Not Supported
Shared Calendars Not Supported

Shortcomings and Limitations


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Limitation Reason
Attendees Outside Domain [Other than G Suite Domain] Partially supported. It depends on multiple factors like domain policy, attendee domain
Calendar Attachments Duplication If any document is attached to any Calendar event, it will migrate that document twice( in original & in calendar folder)
API Limitation

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Limitation Reason
Max 35 Calendars Folders created per day Google API limitation. It throws error Calendar usage limits exceeded. [403] If there are more than 35 calendar folders and application fail to create all the folders, the application will not migrate any event to destination. It's mandatory to create all the folders before migrating events. https://support.google.com/a/answer/2905486?hl=en
API Details:

We use Google Calendar API V3 for the reading and writing calendars

. https://developers.google.com/calendar/

API Quota:
Queries Per Day : 1,000,000 Queries Per 100 Seconds Per User: 500

Other Pre-Requisites for Migrating Documents


Features (Supported & Not Supported)

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Feature Point (Supported) Description
Demo Version License Only two users
Max size supported 5 TB
Folder Structure Application maintains folder hierarchy. Creation of root folder is optional.
Folder Sharing Sharing permissions migrated as per user mappings supplied
File Sharing Sharing permissions migrated as per user mappings supplied
Permission Inheritance Supported
Date Filter Supported for files and not for folders
Unique Names for Files/Folders If same file name already exists then application will create new file with same.
Sharing Link Behavior will be same as Files
Special Characters / Foreign Language Names Supported
Date Time retention Supported
Creation of a Root Folder Customizable. If chosen, a top level folder gets created with its name as the source e-mail address
Delta Migration Existing files/folders are preserved untouched, new additions in source are migrated. Delta migration will work only on Created date.
Delta Migration If file or folder migrated already will skipped. Only newly created files or folders will get migrate. Delta migration will work only on Created date.
Google Sheet, Google Document, Google presentation and Google Drawing These files will get migrate to their native formats like excel, word, ppt and jpg format respectively.
Create sub folder in Shared With Me Folder Folder hierarchy will not maintain in this case. The sub folder will created at root level
Owned by me Application will consider files or folders for migration, which are owned by the end user account.
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Feature Point (Not Supported) Description
Trash Folder Migration Not Supported
Shared With Me Folder Migration Not Supported
Team Drive Not Supported
Google Photos, File Version Not Supported
Google Maps, Google Forms, Google Sites Not Supported
Outside domain address handling Not Supported
Cell level permission for sheets Not Supported
Migrate using secondary user email address Not supported
Different Owner folder & files Not supported (Note: If different owner folders containing file created by migrated users file those files will get migrated into Root folder of Drive)
Shortcomings and Limitations

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Limitation Reason
All folders migrate even if they are outside the date filter’s range The application is designed to preprocess the folders first and then the files.
Version History not migrated Additional overheads
Multiple owners API limitation. Secondary owners get relegated with write permissions
Known Issues

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Known Issue Reason
Google Documents, Google Sheet, Google Presentation, Google drawing max supported size is 10MB API limitation
Partially migrated documents None
Google Documents migrate as Microsoft Documents after Migration Google Files like Sheet, Slides, Docs will get migrated as Microsoft documents due to API limitation of Google.

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