How to Fix this Error “Mailbox Export Stalled Due to Source Disk Latency”

Alphy Thomas | Modified: 2021-01-20T08:58:55+00:00 | Error, Exchange Server|

Summary: This write-up will help users to resolve this error “mailbox export stalled due to source disk latency” by using the efficient solution provided here.

From decades Exchange Server is widely used by many users, companies, and organizations. Microsoft time to time update the versions of Exchange Server and users also move their existing Exchange Database or Mailboxes to the newer version to use its new features.

When users configure the new server with all the latest updates, specifications, and operating system. Then user test the readiness of the mailbox to move into the new database by using the command in the below section. This is to check the mailbox is ready or not. If it is not ready then the user will receive the error.

New-MoveRequest -Identity ‘MailboxOrMailUserIdParameter’ -TargetDatabase “New Database name” -WhatIf

If the user doesn’t receive any error, that it starts to move the mailboxes from the previous by creating a new migration batch using the given command

New-MoveRequest -Identity ‘MailboxOrMailUserIdParameter’ -TargetDatabase “Name Of New Database”

Command to move all the mailboxes to the new database

Get-Mailbox -Database ‘Existing Database Name’ | New-MoveRequest -TargetDatabase ‘New Database Name’ -BatchName “Existing Database to New Database Name”

When users execute the New-MoveRequest command in the Exchange PowerShell. After some hours they run Get-MoveRequestStatistics command in the cmdlet to see the detailed information about the move requests and saw this error “StalledDueToTarget_DiskLatency”.

StalledDueToTarget_DiskLatency error

Cause of this Error:

  1. The source response time is getting high
  2. Might be some problem in the disk performance that causes disk latency
  3. The migration batches that users create in the above section are getting timed out, which slows down the movement of all mailboxes.

Solution Fix the Error “Mailbox Export Stalled Due to Source Disk Latency”

Users have to check the performance of the Exchange 2016 Server disk performance IOPS. If users find any issue in IOPS then there will be a serious performance issue in Exchange 2016 performance.

Suggestion Provided by Microsoft to Remove this Error

Users have to remove the move request and then they have to create a new request by setting the priority highest.

Remove-MoveRequest –Identity “[email protected]

New-MoveRequest –Identity “[email protected]” –BatchName “Existing Database to New Database Name” –Priority Highest

Users can also suspend the stalled mailbox request by using this command:

Suspend-MoveRequest -Identity “[email protected]

Resume it after 10 minutes by using the given command:

Resume-MoveRequest -Identity “[email protected]

After performing all the solutions given here doesn’t work, then the user can try the alternative method to move all the mailboxes from the existing server to the new one. All this can be done by using the professional solution i.e. SysTools Exchange Recovery software.

Download purchase

Recovery manager for Exchange database utility extract mailbox from EDB File Exchange 2016/2013 to the Exchange Server 2016, 2013, 2010, 2007, 2003 mailboxes easily. Then the user does not have to face this error “mailbox export stalled due to source disk latency”.

This utility allows users to load dismounted/offline Exchange Database files. It provides scan mode option i.e. (Quick and Advance scan) to recover highly damaged or corrupted Exchange database file and repair Exchange mailbox. Any user can use this professional tool because of its interactive Graphical User Interface. The advance scanning mode recover permanently deleted mailboxes and item too. One can recover deleted mailbox after retention period by using this option.

The tool supports Exchange Server 2016, 2013, 2010, 2007 & below version. Apart from Live Exchange Server this software also exports the Exchange Mailboxes into Office 365, PST, EML, HTML, PDF, MSG, and MBOX file formats in a single shot without any data loss. User doesn’t have to provide any type of command to execute the operation.

Key Features Of Automated Tool

  1. It recovers deleted emails from Exchange Mailboxes
  2. The software support Public & Private Mailbox Folder
  3. The tool provides Date & Time-Based filter option and maintains the actual folder structure
  4. Dual scanning mode (Quick & Advance) recover & repair EDB file from corruption
  5. Users can restore and preview Mailbox items such as emails, contacts, calendars, tasks, journals & notes
  6. It performs migration in batch and also remove encryption from Exchange Mailbox

Bringing It All Together

Now the user will be able to resolve the error “mailbox export stalled due to source disk latency” by using the manual and professional solution provided in this write-up. The manual solution is very time-consuming and it requires technical expertise, who knows how to work on Exchange PowerShell and understand all the errors when it arises. It is good for users to use the automated solution provided in the above section because it helps users to migrate all their Exchange Mailboxes into the Live Exchange Server without any loss of data. Even the naive users also use this utility.

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